Req_Title_GREEN_CARD_CSP_V1

Testing Site - JPMC; New York (NY); On-site; USD 154,000 - 185,000; Full time

Job summary

Testing Site - JPMC is seeking an experienced AI Solutions Engineer to design, develop, and implement conversational AI across platforms. You will collaborate with product managers, UX/UI designers, and engineers to define flows and ensure reliable performance.

The role involves integrating agents with AWS and other cloud services, improving flows from feedback data, and maintaining documentation and best practices for conversational AI systems.

Qualifications

• Master's degree in Engineering Science or IT with 3 years of related experience.
• Bachelor's degree in Engineering Science or IT with 5 years of related experience.

Responsibilities

• Design, develop, and implement conversational AI solutions.
• Define flows and user experiences with product and design teams.
• Integrate agents across platforms and services for reliability.
• Improve conversations using feedback and interaction data.
• Develop and maintain system documentation and best practices.
• Troubleshoot issues to ensure high availability.

Skills

Conversational AI design

Python

Splunk

AWS

REST APIs

VoiceFlow

Confluence

DialogFlow

Rasa

Kubernetes

Docker

Education

Master's degree in Engineering Science / IT

Bachelor's degree in Engineering Science / IT

Tools

AWS

Cloud Foundry

Docker

Kubernetes

IntelliJ

REST APIs

Job description

DESCRIPTION:

Duties: Design, develop, and implement conversational AI solutions. Collaborate with product managers, UX/UI designers, and other stakeholders to define conversational flows and user experiences. Integrate conversational agents with various platforms and services, ensuring seamless functionality and performance. Improve the conversational AI flow based on user feedback and interaction data. Develop and maintain documentation for conversational Al systems, including design specifications, user guides, and technical manuals. Troubleshoot and resolve issues related to conversational Al applications, ensuring high availability and reliability. Participate in code reviews and contribute to the development of best practices for conversational AI development.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Engineering Science, Information Technology, or related field of study plus 3 years of experience in the job offered or as Software Engineer, Conversational Bot Engineer, Application Developer, or related occupation. The employer will alternatively accept a Bachelor's degree in Engineering Science, Information Technology, or related field of study plus 5 years of experience in the job offered or as Software Engineer, Conversational Bot Engineer, Application Developer, or related occupation.

Skills Required:

This position requires three (3) years of experience with the following:

• Designing, developing, and deploying conversational agents including chatbots


• Developing, testing, and maintaining conversation AI flows using Python


• Monitoring data using Splunk


• Deploying applications using AWS or Cloud Foundry


• Developing APIs and integrating NLP or LLM models into software applications


• Developing back-end architecture using tools such as IntelliJ and REST APIs


• Designing and building conversational Al systems using tools such as VoiceFlow and Confluence


• Developing and coding software applications and technical processes using conversational Al platforms and cloud services

This position requires two (2) years of experience with the following:

• Building APIs that connect with back-end systems using Rest APIs and microservices

This position requires one (1) year of experience with the following:

• Developing conversational AI applications using Google DialogFlow or Rasa


• Hosting and deploying conversational AI code with at least two of the following platforms: AWS Cloud, Google Cloud Platform (GCP), Cloud Foundry, Dockers, or Kubernetes

Job Location: 450 W 33rd Street, New York, NY 10001.

Full-Time. Salary: $153,600.00-$185,000.00 per year.