Reproductive Health Assistant - Near North

Planned Parenthood of Illinois; Chicago (IL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Company subsidized premiums for health

Paid parental leave

PTO and holidays

401k with employer matching

Life Insurance

Disability Coverage

Employee Assistance Program

Professional Development

Flexible Spending Accounts

Free Medical Services

Pet Insurance

Job summary

Planned Parenthood of Illinois is seeking a Reproductive Health Assistant I to support patient care, maintain records, and assist with basic lab tasks in a fast-paced health center in Chicago. You will work under the Health Center Manager and contribute to ensuring compassionate, patient-centered service.

What you bring includes a high school diploma or equivalent, MA certification or experience, and a willingness to grow in reproductive health services.

Qualifications

• High School Diploma or HSE required.
• Medical Assistant Certification or equivalent experience preferred.
• Additional training in reproductive health or medical services desirable.
• Bi-lingual ability in Spanish or other languages helpful.

Responsibilities

• Provide care to patients and respond to their needs and inquiries.
• Maintain medical records, logs, and inventory counts.
• Perform basic lab work and routine clerical duties.
• Respond to patient inquiries about services and fees.
• Assist in Health Center chart audits and quality assurance procedures.
• Demonstrate understanding of PPIL protocols, policies, and core values.

Skills

Patient care

Customer service

Communication

Teamwork

Cultural inclusivity

Attention to detail

Education

High School Diploma or HSE

Medical Assistant Certification or equivalent

Reproductive health training desirable

Tools

EHR software

Pharmacy management module

Job description

Just a few of the Benefits enjoyed by PPIL employees…

• Company subsidized premiums on Medical, Dental, and Vision Insurance
• Up to 12 weeks Paid Parental Leave for eligible employees
• Generous Paid Time Off (PTO) and paid holidays
• Mission focused work
• 401k with employer matching
• 100% company-paid Life Insurance
• 100% company-paid Short- and Long-Term Disability Coverage
• Robust Employee Assistance Program
• Professional Development awards and opportunities
• Flexible Spending Accounts
• Free Medical Services at PPIL
• Pet Insurance

The Reproductive Health Assistant (RHA) I performs the basic duties of a medical assistant,such as maintaining medical records, logs, and inventory counts; performing routine clerical duties; performing basic lab work; and responding to patient inquiries and needs, including fee assessment and insurance coverage. This position works under the supervision of the HealthCenter Manager.

Essential Functions:

1. Demonstrate proficiency in all duties related to:

• providing care to patients
• responding to patient needs and inquiries
• providing support to other staff throughout patient visits
• knowledge of services provided by PPIL and associated fees
• providing patient-centered customer service
• keeping accurate records
• communicating with patients, the public, staff, and volunteers in a civil,courteous, warm, and sensitive manner
• treating all people, regardless of gender, sexual orientation, race, color, religion,national origin, age, economic condition, status as a qualified individual with adisability, and any additional categories with honor, respect, and inclusivity.

2. Within three months’ time, complete all required training for level 1 proficiencies andstandards. Demonstrate ability to achieve and maintain Reproductive Health Assistant Istandards, performing job duties acquired by completing trainings in each relatedstation as needed:

• Completion of Patient Access training, including registration basics, scheduling,front desk duties, financial assistance, healthcare corporate compliance,mandated reporting, safety/security, DEI, gender diversity, birth control options,abortion services, sexually transmitted infections, electronic health recordsoftware, communication tools, and pharmacy management module.
• OR completion of Clinical Support training, including family planning counseling,venipuncture, lab proficiencies, blood pressure, clinical support duties,healthcare corporate compliance, mandated reporting, safety/security, DEI,gender diversity, birth control options, abortion services, sexually transmittedinfections, electronic health record software, communication tools, andpharmacy management module.
• Completion of In This Together Values assessment.

3. Ensure that each patient receives the care and information they need by providingefficient, effective, and customer-oriented service in a civil, courteous, warm, andsensitive manner.

4. Participate in Health Center efforts:

• in compliance with organizational quality assurance guidelines and pertinentgovernment regulations including CLIA, HIPAA, and OSHA.
• in achievement of medical visit efficiency and productivity goals.
• in attainment of annual health center fiscal goals in revenue, expenses, andcontribution margins.

5. Provide information, assistance, and support for patients facing emotional, family,and/or financial problems related to healthcare; help patients needing referral forservices related to pre-natal care, adoption services, abortion services, financialassistance, and personal family counseling.

6. Provide medications and contraceptive supplies, and provide information andinstructions for their use, as appropriate and delegated by the Health Center Managerand medical staff; maintain inventory count of medications and contraceptive supplies; ensure no expired medications or contraceptive supplies are being dispersed.

7. Assist in the clerical and informational tasks related to proper follow-up of patientsaccording to the protocols and procedures of PPIL.

8. Assist in the care and maintenance of PPIL equipment and efforts to maintain efficient,clean, and comfortable work locations.

9. Participate, as assigned, in routine Health Center chart audits and quality assuranceprocedures.

10. Provide PPIL approved information about family planning methods, abortion, and otherservices offered and give regular feedback to Health Center Manager regarding trainingand continuing education needs.

11. Demonstrate an understanding of and commitment to remain informed about PPILprotocols, policies, and procedures.

12. Demonstrate an understanding of and commitment to PPIL core values of access,activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal andexternal customers.

13. Other duties as assigned.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform theessential functions.

While performing the duties of this job, the employee is regularly required to sit, stand,walk, talk, see, and hear. The employee frequently is required to use hands and fingersto handle, type, feel, and reach. The employee must occasionally lift and/or move up to25 pounds and must occasionally assist in movement of patients.

Supervisor:

Health Center Manager

Status:

Full time. Non-exempt from the overtime provisions of the wage andsalary regulations.

Education:

• High School Diploma or High School Equialency (HSE) required.
• Medical Assistant Certificationor equivalent experience preferred.
• Additional training and/or education in reproductivehealth or medical services is desirable.

Experience:

• Previous professional experience with the provision of family planning services is preferred.
• Previous medical laboratory and/or counseling experience is preferred.
• Previous familiaritywith computer systems, such as electronic health record (EHR) software, is preferred.

Personal and Professional Qualities:

• Commitment to the efficient and customer-oriented provision of services, as well as acommitment to the operating goals of Planned Parenthood of Illinois.

• Excellent communication skills.
• Ability to be culturally inclusive and communicate with patients, the public, staff, and volunteers in a civil, courteous, warm, and sensitive manner, including the use of correct pronouns for everyone. Bi-lingual ability in Spanish or other languages common to PPIL patients is helpful.

• A team-work focused mentality.
• Ability to actively engage and participate in a team-centered approach to health care, while exhibiting strong organizational skills and attention to detail required.
• Ability to work a schedule that may include evening and weekend hours required.
• Ability to travel to assigned Health Center, and to other PPIL work locations as needed,required.

$20.15 - $20.15 an hour

Planned Parenthood works affirmatively to include diversity among its workforce and does notdiscriminate in the selection of its staff based on factors including but not limited to race, color,religion,national origin,age,sexual orientation, gender identity, disability, income, maritalstatus or any other characteristic protected under federal, state or local law. We know thatBIPOC and women identifying candidates are less likely to apply to jobs unless they meet everyrequirement. Please do not be deterred if your past experience doesn’t align perfectly withevery qualification in the job posting. We encourage you to apply anyway! You may be exactlywho we are looking for!