Reproductive Health Assistant

Planned Parenthood Great Plains; Gladstone (MO); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Planned Parenthood Great Plains in Missouri is seeking a Reproductive Health Assistant (RHA) to support patient care across front desk, education, laboratory work, ultrasound services, and back-office tasks. The role requires empathy, accuracy, and flexibility as the RHA trains across multiple stations and may work both remotely and on-site as needed.

The position involves front desk duties, patient education, sample handling, and ultrasound support under supervision, with emphasis on patient

Responsibilities

• Front Desk: Handles front desk functions including answering phones and greeting patients.
• Financial Responsibilities: Manages patient financials, collects payments, verifies insurance, and posts charges.
• Education: Provides patient education and contraceptive counseling as part of care.
• Laboratory: Performs basic laboratory tests, processes specimens, adheres to CLIA regulations and safety standards.
• Patient Care: Assists with examinations and supports overall care delivery.
• Ultrasound: Performs ultrasound procedures and ensures image quality for diagnosis.
• Back Office (FP): Sterilizes instruments and maintains a clean, sterile environment.

Job description

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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Reproductive Health Assistants (RHAs) participate in a team approach to patient care which requires effectively communicating with patients from a wide range of backgrounds and ages and supporting their healthcare experience with compassion and excellent care. The RHA is responsible for assisting patients including, but not limited to, front desk operations, patient education, patient care, laboratory work, sonogram services, surgical support and recovery. These responsibilities require the RHA to train and work at multiple stations.

For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

In response to the COVID-19 pandemic, this and other administrative positions at PPGP are working remotely, when possible. Occasional time in the office may be required for necessary tasks. Returning to the office on a regular basis is evaluated monthly based on public health trends. Masks, temperature checks, social distancing, and signing-in are required when working on-site.

ESSENTIAL RESPONSIBILITIES

• Front Desk
• Performs front desk functions including answering phones and greeting and checking-in patients.
• Financial Responsibilities: a) Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy; b) Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system; c) Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process; d) Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager; e) Adheres to all money handling procedures, collecting co-pays and other patient payments.
• Education
• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to their medical care.
• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources.
• Laboratory
• Practice proper patient identification, label vials with patient names and dates.
• Determine best method for drawing blood depending on the patient and collect blood samples from patients.
• Prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Comply with health center policy on leaving samples for transportation to laboratory.
• Conducts tests according to the Clinical Laboratory Improvements Amendments (CLIA) standards and adheres to OSHA regulations when handling biological matter.
• Practice infection control standards at all times when working with patients and equipment.
• Patient Care
• Verifies patient information by interviewing patient; reviewing and/or recording medical and social history; taking vital signs;confirming purpose of visit or treatment, and reviews medications and allergies. Completes records by recording patient examination, treatment, and test results.
• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment.
• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested.
• Ultrasound
• Verifies physician orders and procedure to assure accuracy.
• Explains the procedure to patient to ensure understanding.
• Operates all equipment in practice with competence.
• Completes patient scans in a professional and efficient manner.
• Performs quality ultrasound to assist the physicians in diagnosis and treatment of the patient.
• Evaluates images in accordance with professional practice standard.
• Participates in quality assurance activities.
• Back Office (FP)
• Sterilizes instruments, gowns, surfaces and other supplies.
• Cleans, disinfects and sterilizes instruments and equipment.
• Operates and maintains Aut