Represented Moderate Claims Adjuster - Remote (EST)

Allstate Insurance; Illinois; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance company seeks a Claims Investigator to manage complex claims, ensuring customer satisfaction and accurate documentation. This remote role requires strong communication and negotiation skills, along with a solid understanding of insurance policies. Join a team dedicated to protecting families and their belongings while enjoying a comprehensive benefits package.

Benefits

401K

Education Reimbursement

Flexible Scheduling

Ongoing Training

Sign-on Bonus

Qualifications

• At least 3 years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.

Responsibilities

• Investigate complex claims and negotiate settlements.
• Ensure accurate documentation of each claim.

Skills

Communication

Critical Thinking

Negotiation

Education

Bachelor's Degree

Tools

Claims Evaluation Tools

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers' evolving needs, from advocating for seat belts and airbags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

This role involves investigating complex, represented claims, including uninsured or underinsured motorist (UM/UIM) claims in single or multi-car accidents, as well as moderate or major claims. The individual may also handle complex CPL claims or specialized claims such as business interruption, loss of income, or E&O policies. Responsibilities include taking recorded statements, resolving loss of use claims, making payments, and negotiating or referring bodily injury issues that cannot be resolved.

Key Roles:

1. Customer Service Expert: Live into Allstate's Claims Culture by caring, empowering, and restoring, with compassion, clarity, and partnership in each claim. Lead with empathy.
2. The Investigator: Independently investigate casualty claims by reviewing damages and interpreting policies to determine coverage.
3. The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, respecting their communication preferences.
4. The Negotiator: Evaluate and negotiate claim settlements with customers, vendors, and third parties, employing legal and business standards and handling challenging situations tactfully.
5. The Problem Solver: Utilize tools and critical thinking skills to efficiently manage claims in a fast-paced environment.
6. The Recorder: Ensure accurate documentation of each claim in the system, protecting the company's financial interests.

Qualifications:

• At least 3 years of 3rd Party Bodily Injury claims handling experience.
• 2-5 years of GA claims experience preferred.
• Bachelor's degree preferred.
• Proficient communication skills, especially over the phone.
• Ability to work independently and remotely, managing time effectively.
• Knowledge of insurance policies, coverage, and liability.
• Strong critical thinking and negotiation skills.
• Familiarity with claims evaluation tools and platforms.

Remote Work Details:

This is a permanent remote, home-based role within the United States (excluding California, Alaska, Hawaii, and Puerto Rico). Requirements include a dedicated workspace, minimum internet bandwidth of 50 MB down/5 MB up, and appropriate equipment, which Allstate provides. A license may be required within 60 days of hire, with a sign-on bonus of $1,000 available for licensed candidates.

Benefits:

Allstate offers a comprehensive benefits package from day one, including competitive pay, flexible scheduling, ongoing training, and benefits like 401K, education reimbursement, and more. Visit www.allstategoodlife.com to learn more.