Representative, Ticket Operations

Arizona Cardinals Football Club; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k) with match

Paid time off

Holiday pay

Maternity/Paternity

Medical support

FSAs / HSA

Cardinals merch discounts

Tuition reimbursement

Free lunch

Season tickets

Gym memberships

Job summary

The Arizona Cardinals Football Club is seeking a Representative, Ticket Operations to support all box office activities at State Farm Stadium in Glendale, AZ. This in-person role reports to the Director of Ticket Operations and requires the ability to work long hours, including evenings, weekends, and holidays.

Responsibilities include processing ticket sales in person, by phone, and online, delivering excellent customer service, handling payments, and staying current on stadium offerings and

Qualifications

• HS diploma or equivalent required.
• Previous money or ticket handling experience preferred.
• Familiarity with SeatGeek ticketing system preferred.
• Excellent communication and organizational skills; ability to multi-task and work in a fast-paced environment.
• Must be able to stand and lift up to 25 lbs; long hours including evenings, weekends, and holidays.

Responsibilities

• Process ticket sales in person, by phone, online, and by mail.
• Provide excellent customer service and resolve issues or complaints.
• Use technology to process orders (computers, cell phones).
• Determine and collect appropriate fees and issue tickets.
• Process and verify credit card purchases and stay current on Stadium offerings.
• Operate SeatGeek ticketing system and perform duties as assigned.

Skills

Customer service

Communication

Organizational skills

Ticketing

Multi-tasking

Education

High School diploma or equivalent

Tools

SeatGeek ticketing system

Job description

Position: Representative, Ticket Operations – Full Time/Non-Exempt

Department: Ticket Operations

Reports to: Director, Ticket Operations

Location: State Farm Stadium (Glendale, AZ)

Format: In-person

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of a student or employment Visas (including, but not limited to F-1, M-1, J-1, H-1B, OPT and/or CPT programs, etc.).

Cardinals Organizational Summary

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home.

As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what’s happening here.

Summary

The Ticket Operations Representative assists the Ticket Operations Director with all box office activities.

Primary Job Duties

• Process ticket sales efficiently and effectively in person, by phone, by internet, and by mail.
• Provide excellent customer service and effectively resolve customer issues and/or complaints.
• Utilize different types of technology to help process orders including computers and cell phones.
• Provide excellent customer service.
• Determine and collect appropriate fees, guide patron decisions, and issue tickets.
• Process and verify credit card purchases.
• Be well-versed on all State Farm Stadium offerings, stay current on all events
• Operate SeatGeek ticketing system.
• All other duties as assigned.

Qualifications/Requirements

• Education: High School diploma or equivalent
• Experience: Previous money or ticket handling experience preferred
• Familiarity with ticketing systems and more specifically the SeatGeek ticketing system preferred.
• Superior organizational skills with the ability to manage priorities effectively and multi-task to get competing duties accomplished in a timely manner.
• Must possess excellent communication skills.
• Must be able to stand and exert well-paced mobility for periods of time.
• Ability to lift up to 25 lbs.
• May view computer screens for long periods of time.
• Flexible schedule required, must be able to work long hours including evenings, weekends, and holidays.
• Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits And Perks Include, But Are Not Limited To

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Flexible Spending Accounts (FSA) & Health Care Saving Account options
• Discounts on Cardinals gear & paraphernalia
• Tuition reimbursement & Professional Growth opportunities
• Daily free lunch
• Complimentary season tickets
• Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.