Representative, Ticket Operations

Arizona Cardinals Football Club; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) matching

Paid Time Off

Federal holidays off

Complimentary season tickets

Flexible Spending Accounts

Daily free lunch

Discounts on Cardinals gear

Tuition reimbursement

Gym memberships

Job summary

The Arizona Cardinals Football Club is seeking a Ticket Operations Representative to support the Ticket Operations Director with box office activities at State Farm Stadium in Glendale, AZ. This in-person role requires a high school diploma and strong customer service and organizational skills.

Responsibilities include processing ticket sales in person, by phone, and online, handling credit card purchases, and providing excellent service while staying current on events.

Qualifications

• High School diploma or equivalent.
• Experience with money or ticket handling preferred.
• Familiarity with ticketing systems, SeatGeek preferred.
• Strong organization and prioritization capabilities.

Responsibilities

• Process ticket sales in person, by phone, internet, and mail.
• Provide excellent customer service and resolve issues.
• Use computers and cell phones to process orders.
• Verify and collect ticket fees, guide patron decisions.
• Process credit card purchases and stay informed on events.

Skills

Excellent communication

Superior organization

Flexibility

Education

High school diploma

Tools

SeatGeek system

Job description

Position:

Representative, Ticket Operations - Full Time/Non-Exempt

Department:

Ticket Operations

Reports to:

Director, Ticket Operations

Location:

State Farm Stadium (Glendale, AZ)

Format:

In-person

Note:

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of a student or employment Visas (including, but not limited to F-1, M-1, J-1, H-1B, OPT and/or CPT programs, etc.).

Cardinals Organizational Summary

The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community.

Summary

The Ticket Operations Representative assists the Ticket Operations Director with all box office activities.

Primary Job Duties

• Process ticket sales efficiently and effectively in person, by phone, by internet, and by mail.
• Provide excellent customer service and effectively resolve customer issues and/or complaints.
• Utilize different types of technology to help process orders including computers and cell phones.
• Provide excellent customer service.
• Determine and collect appropriate fees, guide patron decisions, and issue tickets.
• Process and verify credit card purchases.
• Be well-versed on all State Farm Stadium offerings, stay current on all events
• Operate SeatGeek ticketing system.
• All other duties as assigned.

Qualifications/Requirements

• Education: High School diploma or equivalent
• Experience: Previous money or ticket handling experience preferred
• Familiarity with ticketing systems and more specifically the SeatGeek ticketing system preferred.
• Superior organizational skills with the ability to manage priorities effectively and multi-task to get competing duties accomplished in a timely manner.
• Must possess excellent communication skills.
• Must be able to stand and exert well-paced mobility for periods of time.
• Ability to lift up to 25 lbs.
• May view computer screens for long periods of time.
• Flexible schedule required, must be able to work long hours including evenings, weekends, and holidays.
• Must complete all pre-employment forms and successfully pass a background check.

Cardinals Benefits/Perks Summary

The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle.

Benefits And Perks Include, But Are Not Limited To

• Health, Dental, and Vision Insurance options; effective the first day of hire
• 401 (k) retirement option with employer match contribution
• Paid Time Off Accruals (including sick time accruals)
• Paid Time Off for most Federal holidays
• Time off for Maternity, Paternity, Military, and Bereavement
• MDLIVE: 24/7 medical support
• Flexible Spending Accounts (FSA) & Health Care Saving Account options
• Discounts on Cardinals gear & paraphernalia
• Tuition reimbursement & Professional Growth opportunities
• Daily free lunch
• Complimentary season tickets
• Subsidized gym memberships

The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.