Representative, Special Resolutions

Libra Solutions, LP; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Flexible spending accounts

Paid time off

Job summary

Libra Solutions, a leading provider of specialized resolutions, is seeking a highly responsive Representative for the Special Resolutions Team in Charlotte, NC. The role focuses on assessing complex personal injury cases, negotiating settlements with law firms, medical providers, and insurance carriers, and delivering exceptional customer service while achieving performance targets.

The candidate should have experience in Healthcare, Legal, Insurance, or Financial Services, with strong

Qualifications

• Must have a High School diploma or GED.
• Experience in Healthcare, Legal, Insurance, or Financial Services industries, with personal injury knowledge.
• Strong negotiation and communication skills; comfortable with data-driven decision making.

Responsibilities

• Manage a portfolio of customer cases and coordinate with law firms, medical providers, and insurers.
• Negotiate case resolutions adapting strategies to each case while collaborating with stakeholders.
• Meet customer experience and financial performance targets and maintain SLAs.

Skills

Negotiation

Verbal communication

Written communication

Customer service

Data-driven decisions

Team collaboration

Education

High School diploma or GED

Job description

When life gets hard, we make it easier!Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers.And our companies are leaders in their industries!Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Libra Solutions is seeking a highly responsive and goal-oriented Representative to join our Special Resolutions Team. This role requires an energetic and driven professional who can positively impact both financial outcomes and customer experience.

The Representative, Special Resolutions will assess complex cases and collaborate with law firms, medical providers, and insurance carriers to achieve mutually beneficial resolutions. The ideal candidate demonstrates strong decision-making skills and consistently delivers results aligned with targeted performance goals.

This individual will serve as a subject matter expert in customer and partner experience, operational performance, negotiation, and collections strategies. They will also help implement performance improvement initiatives that support team and organizational objectives.

In this role, the candidate will manage a dynamic portfolio of assigned cases, provide coverage for team members during absences, and deliver exceptional customer service while meeting established performance metrics.

The successful candidate will possess experience working with personal injury cases and demonstrate strong negotiation skills, contract knowledge, and excellent verbal and written communication abilities. The ideal candidate is also forward-thinking, strategic in their approach to problem-solving, and capable of navigating complex case dynamics to achieve effective resolutions.

This position is based in our Charlotte, NC office.

Essential Functions:

• Manage a portfolio of customer cases

• Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress
• Negotiate case resolutions by adapting strategies to unique circumstances of each case while collaborating with law firms, medical providers, clients, and insurance carriers
• Meeting customer experience and financial performance targets
• Ensuring service levels and performance metrics (SLAs) are met

• High School diploma or GED required

• Minimum of 2 years of experience in an office or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries, with specific experience in personal injury cases, including medical knowledge and claims law
• Strong ability to leverage technology and data-driven insights to support decision-making and process improvements
• Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers
• Self-motivated, relationship-focused, and goal-oriented
• Adaptable to change, able to pivot between tasks and evolving processes efficiently
• Capable of working quickly and accurately under tight deadlines
• Able to operate effectively in a continuously evolving environment
• Must be able to work in-office in Charlotte, NC.

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.