Representative Scheduler II

Baptist; Jackson (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist is seeking an intake/front desk assistant to enter demographic, insurance, and clinical information to create patient accounts and financial records. The role schedules patients with appropriate providers across the BMG system and supports departmental operations. Strong communication and accurate documentation are essential.

Experience in a healthcare environment and familiarity with EPIC or similar electronic medical records are preferred; training is provided as needed.

Qualifications

• 1 year of business experience in a healthcare environment.

Responsibilities

• Coordinate patient flow by following scheduling procedures.
• Handle phone calls from internal and external customers.
• Maintain records and reports using hospital information systems.
• Communicate information accurately with staff and customers.
• Complete assigned goals and perform other duties.

Skills

Customer service

Communication

Basic computer skills

Mathematical computation

Education

Business/college courses preferred

Knowledge of medical terminology preferred

Tools

EPIC

Job description

Job Summary

Obtains accurate demographic, insurance, and clinical information and enters into the computer system to create the new patient account and financial record. Schedules patient with the appropriate specialty provider across the BMG system. Performs other duties as assigned.

Responsibilities

• Provides coordination of patient flow by following established scheduling procedures and protocols for specialty providers.
• Handles phone calls for all internal and external customers into the department.
• Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.
• Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately.
• Completes assigned goals.
• Performs other duties as assigned.

Specifications

Experience

Minimum Required

• 1 year of business experience in a healthcare environment.

Preferred/Desired

• 2-3 year of business experience in a healthcare environment.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Additional business/college courses preferred. Knowledge of medical terminology preferred.

Training

Minimum Required

• None

Preferred/Desired

• Knowledge of EPIC or other electronic medical records. Front desk clinical clinical scheduling experience preferred.

Special Skills

Minimum Required

• Basic computer skills, ability perform basic math computation. Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly.

Licensure

• None