Representative II, Patient Access- Day Shift

Trinity Health; Silver Spring (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

PTO

403B

Education assistance

Voluntary benefits

Pet insurance

Hospital indemnity

First-day benefits

Free onsite parking

Referral Rewards Program

Job summary

Trinity Health in Silver Spring is seeking a Representative II, Patient Access to verify demographics and financial data for patients during registration. You will interact with patients, families and providers while ensuring privacy and accuracy in the registration system.

The role requires strong customer service skills, 2+ years in a healthcare setting, and proficiency with Microsoft Office and email. Fluency in English, with Spanish preferred in some settings.

Qualifications

• High School graduate or GED required.
• Fluency in English; Spanish preferred in specific settings.
• Two-year hospital/healthcare registration or billing experience preferred.
• Proficient with computers, Microsoft Office and email; 45 wpm typing.

Responsibilities

• Obtain and verify demographic and financial information for patients during registration.
• Provide excellent customer service to patients, families, physicians and payers.
• Communicate financial information to case management and counseling staff as needed.
• Maintain patient confidentiality and follow privacy policies.
• Enter orders when necessary and collect patient payments prior to or at service time.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Typing 45 wpm

Computer literacy

Phone customer service

Education

High School Diploma

Tools

Microsoft Office

Email

Job description

Employment Type: Full time Shift: Day Shift Description: Job Title: Representative II, Patient Access

Employment Type: Full-time

Shift: Day
Location: Silver Spring

Position Purpose

• Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.

As a “Representative I, Patient Access” you will:

• Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third parties payers and co-workers.

• Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.

• Maintains patient confidentiality and always adheres to hospital privacy and security policies.

• May be required to enter laboratory and radiology orders, when necessary.

• Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.

Minimum Qualifications

• High School graduate or GED

• Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.

• Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.

• Proficiency in the use of computers. Specifically, Microsoft products and email.

• Typing skills of 45 wpm or higher required.

• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.

• Willingness to transport patients by wheelchair, meet patient age-specific needs,

• Ability to stand for long periods of time.

Pay Range: $17.89 - $25.04

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

FT/PT Benefit eligible Roles:

**0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)

Position Highlights and Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Position Highlights

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran(M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.