Representative II, Customer Service

Hunter Engineering Company; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Profit-Sharing Plan with Safe Harbor

Paid Time Off & Holidays

Tuition Reimbursement

Onsite Fitness Center

Job summary

Hunter Engineering Company in Bridgeton, MO is seeking a Representative II Customer Service to support National Accounts, Independent Sales & Service Representatives, and Authorized Distributors with orders, follow-up, and general inquiries. The role emphasizes pricing, promotions, and tailored account support in a fast-paced environment.

Ideal candidates will have a high school diploma, 2+ years in customer service, and strong Microsoft Office skills, with the ability to work independently and

Qualifications

• 2+ years’ experience in customer service preferred.
• Excellent organizational and written/verbal communication skills.
• Proficiency with Hunter practices, policies, and customer experience standards.

Responsibilities

• Support National Accounts, Authorized Distributors, and Independent Sales & Service reps.
• Focus on pricing, promotions, and account-specific needs.
• Process standard and non-standard order entry with accuracy.
• Provide first-contact resolution using established procedures for well-defined issues.
• Resolve complex tickets through analysis and cross-functional coordination.
• Identify root causes and determine appropriate resolutions.
• Manage multi-variable orders end-to-end with timely follow-up and clear communication.
• Escalate issues per defined paths and approve minor exceptions within guidelines.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Representative II Customer Service in Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for five consecutive years (2022 – 2026) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As a Representative II Customer Service, you will be responsible for supporting our National Accounts customers, Independent Sales & Service Representatives as well as our Authorized Distributors with orders, follow-up, and general questions.

What You’ll Do:

• Support our National Account customers, Authorized Distributors, and Independent Sales and Service Representatives.
• Focus on pricing, promotions, and account specific needs.
• Manage standard and non-standard order entry with accuracy and attention to detail.
• Provide first-contact resolution using established procedures and knowledge for well-defined issues.
• Resolve highly complex tickets through advanced analysis and cross-functional coordination.
• Use judgment to assess issues, identify root causes, and determine appropriate resolutions.
• Manage complex, multi-variable orders end-to-end, ensuring accuracy, timely follow-up, and clear communication.
• Manage issues using defined escalation paths and approve minor exceptions within established guidelines.
• Identify patterns and trends, providing actionable insights that help inform decisions and improve customer experience.
• Support team members through basic troubleshooting and guidance.
• Maintain and enhance the knowledge base with clear, accurate, and actionable documentation.
• This position requires a reliable individual that can work independently and has the general skills needed to adapt to a wide variety of tasks.
• Additional duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required
• 2+ years’ experience in customer service preferred.
• 6+ months of Hunter customer service experience preferred.
• Excellent organizational skills as well as written and verbal communication skills.
• Apply strong knowledge of Hunter practices, policies, procedures, and customer experience standards when resolving customer needs.
• Must have good interpersonal skills when interacting with high-profile National Account customers.
• A detail-oriented professional who takes initiative in proposing solutions to challenges.
• Ability to prioritize and manage multiple tasks.
• Must be proficient with Microsoft Office Suite (Outlook, Excel, & Word)

What We Offer:

• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to ‘Align People and Innovation to Drive Excellence!’