Representative II, Customer Service

Hunter Engineering Company; Bridgeton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Profit-Sharing Plan with Safe Harbor

Generous Paid Time Off & Holidays

Tuition Reimbursement Program

Free Onsite Fitness & RecreationCenter

Job summary

Hunter Engineering Company, a leading American-made provider of automotive service equipment, seeks a Representative II Customer Service in Bridgeton, MO. You will support National Accounts, distributors, and independent reps with orders, follow-up, and inquiries, using established procedures to achieve first-contact resolution.

Your role emphasizes accurate order entry, pricing focus, and cross-functional collaboration to drive superior customer experience. Limited travel not expected.

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience in customer service preferred.
• 6+ months of Hunter customer service experience preferred.
• Excellent organizational skills and written/verbal communication.
• Strong interpersonal skills for high-profile National Account customers.
• Detail-oriented with initiative to propose solutions.

Responsibilities

• Support National Account customers, Authorized Distributors, and Independent Representatives.
• Focus on pricing, promotions, and account-specific needs.
• Enter standard and non-standard orders accurately.
• Provide first-contact resolution using established procedures.
• Resolve complex tickets through analysis and cross-functional coordination.
• Identify root causes and determine appropriate resolutions.
• Manage multi-variable orders end-to-end with timely follow-up.
• Escalate issues within guidelines and approve minor exceptions.
• Provide insights to improve customer experience.

Skills

Customer service experience

Organizational skills

Written and verbal communication

Interpersonal skills

Microsoft Office proficiency (Outlook,

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Career Opportunities with Hunter Engineering Company

Current job opportunities are posted here as they become available.

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Representative II Customer Service in Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for five consecutive years (2022 – 2026) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As a Representative II Customer Service, you will be responsible for supporting our National Accounts customers, Independent Sales & Service Representatives as well as our Authorized Distributors with orders, follow-up, and general questions.

What You’ll Do:

• Support our National Account customers, Authorized Distributors, and Independent Sales and Service Representatives.


• Focus on pricing, promotions, and account specific needs.


• Manage standard and non-standard order entry with accuracy and attention to detail.


• Provide first-contact resolution using established procedures and knowledge for well-defined issues.


• Resolve highly complex tickets through advanced analysis and cross-functional coordination.


• Use judgment to assess issues, identify root causes, and determine appropriate resolutions.


• Manage complex, multi-variable orders end-to-end, ensuring accuracy, timely follow-up, and clear communication.


• Manage issues using defined escalation paths and approve minor exceptions within established guidelines.


• Identify patterns and trends, providing actionable insights that help inform decisions and improve customer experience.


• Support team members through basic troubleshooting and guidance.


• Maintain and enhance the knowledge base with clear, accurate, and actionable documentation.


• This position requires a reliable individual that can work independently and has the general skills needed to adapt to a wide variety of tasks.


• Additional duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required


• 2+ years’ experience in customer service preferred.


• 6+ months of Hunter customer service experience preferred.


• Excellent organizational skills as well as written and verbal communication skills.


• Apply strong knowledge of Hunter practices, policies, procedures, and customer experience standards when resolving customer needs.


• Must have good interpersonal skills when interacting with high-profile National Account customers.


• A detail-oriented professional who takes initiative in proposing solutions to challenges.


• Ability to prioritize and manage multiple tasks.


• Must be proficient with Microsoft Office Suite (Outlook, Excel, & Word)

What We Offer:

• Profit-Sharing Plan with Safe Harbor Contribution


• Generous Paid Time Off & Holidays


• Tuition Reimbursement Program


• Free Onsite Fitness & Recreation Center

Join us in our mission to ‘Align People and Innovation to Drive Excellence!’