Representative I, Patient Access -full time -Nights-Davenport

Trinity Health; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Genesis is seeking a Representative I in Admitting to provide patient-focused registration and insurance verification services. You will greet patients, collect demographics, verify benefits, and handle co-pays in a compliant, courteous manner.

This entry-level role supports outpatient and inpatient services, with night shift hours and full-time schedules, contributing to accurate pre-registration and smooth patient flow.

Qualifications

• Entry level position; no prior experience required.
• Basic medical terminology knowledge.
• Strong computer and keyboarding skills.
• Customer service experience preferred but not required.

Responsibilities

• Coordinate patient registration; greet patients and families, register efficiently and courteously, collect demographics and insurance information.
• Register patients for outpatient testing or hospital admission.
• Verify insurance benefits.
• Collect deposits and co-payments; refer to Insurance Verification as needed.
• Adhere to HIPAA, EMTALA, CMS and JCAHO guidelines and regulations.

Skills

Medical Terminology

Computer Skills

Keyboarding

Customer Service

Education

PAR I

Job description

Employment Type:Full timeShift:Night ShiftDescription:At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Join the MercyOne Genesis Family! We are looking to hire a Representative I in Admitting.

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

As a Representative I at MercyOne Genesis, you will:

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Genesis
• Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
• Verify insurance benefits
• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Schedule

• full time-Nights- 2 300-0700 Every other Weekend Some holidays
• 32 hours per week. Every other Weekend Some Holidays

General Requirements

• No experience required
• Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Education

PAR I

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

• Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
• Visit MercyOne Genesis Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.