Representative I, Patient Access -Emergency Room-Part time -Nights

Trinityhealth; Davenport (IA); On-site; USD 21,000 - 29,000; Part time

Job summary

MercyOne Genesis in the Quad Cities area is seeking an Emergency Department Representative I to support patient access activities in a busy ED. This entry-level role focuses on welcoming patients, registering them, verifying insurance, and collecting deposits, while guiding them through financial requirements.

Excellent communication, basic Medical Terminology, and solid computer skills are preferred. Part-time night shifts, weekend coverage, and holidays are required, with opportunities for

Qualifications

• No experience required.
• Medical Terminology; CHAT; computer knowledge and strong computer/keyboard skills.

Responsibilities

• Coordinate all patient registration activities: greet patients, pre-register, obtain demographics and insurance information, contact precertification agencies when appropriate.
• Register ED patients for ED services.
• Register patients for ancillary testing, outpatient procedures, or hospital admission.
• Verify insurance benefits.
• Collect deposits and co-pays and coordinate with Insurance Verification team as needed.
• Provide admitting documentation for ED patients to clinical staff and discuss payment arrangements as appropriate.

Skills

Customer Service

Medical Terminology

Computer Skills

Job description

Employment Type:

Part time Shift: Night Shift

Description:

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.

MercyOne Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.) metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety. Join the MercyOne Genesis Family! We are looking to hire an Emergency Department Representative I

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

Responsibilities

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre-registering patients, contacting precertification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Genesis
• Register patients who present to the ED for ED services
• Register patients who present to the hospital for ancillary testing outpatient procedures or hospital admission
• Verify insurance benefits
• Collect appropriate deposits and co-payments for services and making referrals to the Insurance Verification team as needed
• Provide medics and clinical staff any necessary admitting documentation for the ED patients and discussing payment arrangements with patients when appropriate

All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation

Schedule:

part time-night shift. Some weekends and holidays

16 hours per week

2300-0700 Every other weekend Some holidays

General Requirements:

No experience required

Medical Terminology; CHAT; computer knowledge and strong computer/keyboarding skills

Education:

PAR I Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Genesis Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.