Representative I, Patient Access - Emergency Dept-Part time -Days

Trinity Health; Davenport (IA); On-site; USD 16,531 - 24,796; Part time

Job summary

MercyOne Genesis is seeking an on-site Part‑time Patient Access representative to coordinate patient registration activities, greet patients and families, and collect accurate demographics and insurance data. The role includes pre-registration, contacting pre-certification when needed, and serving as the first point of contact for patients entering MercyOne Genesis.

The ideal candidate has entry-level experience, with emphasis on medical terminology, computer proficiency, and strong keyboarding

Qualifications

• No experience required.
• Medical terminology; CHAT; computer knowledge and strong computer/keyboarding skills.

Responsibilities

• Coordinate all patient registration activities including greeting patients/families and processing registration efficiently and politely.
• Register patients in ED and for hospital services.
• Verify insurance benefits and collect deposits and co-payments as needed.
• Provide admitting documentation for ED patients and discuss payment arrangements with patients.
• Ensure compliance with HIPAA, EMTALA, CMS and JCAHO guidelines and regulations.

Skills

Medical terminology

Computer skills

Keyboarding

CHAT

Education

High school diploma or equivalent

Job description

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Employment Type

Part time

Shift

Day shift. Some weekends and holidays

Responsibilities

• Be responsible for coordinating all patient registration activities including greeting patients/families, processing patient registration in an efficient and courteous manner, obtaining accurate patient demographics and insurance information, pre‑registering patients, contacting pre‑certification agencies when appropriate, obtaining all necessary consents and serving as the initial point of contact for patients coming into MercyOne Genesis.
• Register patients who present to the ED for ED services.
• Register patients who present to the hospital for ancillary testing, outpatient procedures or hospital admission.
• Verify insurance benefits.
• Collect appropriate deposits and co‑payments for services and make referrals to the Insurance Verification team as needed.
• Provide medics and clinical staff any necessary admitting documentation for the ED patients and discuss payment arrangements with patients when appropriate.
• All tasks must be completed in compliance with HIPAA, EMTALA, CMS and JCHAO guidelines and regulation.

General Requirements

• No experience required.
• Medical terminology; CHAT; computer knowledge and strong computer/keyboarding skills.

Education

Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system. Visit MercyOne Genesis Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.