Representative I-Customer Service

Westlake Pipe & Fittings; Shelby Township (MI); On-site; USD 35,000 - 52,000; Full time

Job summary

Westlake Pipe & Fittings is seeking a Customer Service professional to manage all aspects of customer interactions for designated territories, including remote inventories, pricing, and order entry. You will act as the main liaison for customers and reps, ensuring accurate orders, timely communications, and efficient problem resolution.

The role emphasizes high-volume inbound calls, meticulous record-keeping, and professional coordination with internal teams to maintain service levels and

Qualifications

• Excellent verbal and written communication skills.
• Experience handling a high volume of inbound calls and order entry.
• Strong account management experience; customer focused and dependable.
• Proficient computer skills and good record-keeping.

Responsibilities

• Enter orders into the order entry system and verify inventory.
• Act as primary contact for customers and reps.
• Maintain pricing information for the territory.
• Follow up on past due accounts.
• Prepare shipping and invoicing forms; generate reports and logs.
• Handle credits, returns, billing discrepancies, shipping problems.

Skills

Verbal & written comms

Attention to detail

Team oriented

Customer focused

Computer literacy

Record keeping

Order entry experience

High call volume

Manufacturing experience

Education

High School Diploma

Tools

MS Office

Job description

Job Relationships

Reports to: Customer Service Superintendent

Primary Purpose

Responsible for all aspects of customer service.

Duties And Responsibilities

• Comply with all Employee Conduct and Work Rules; comply with all policies contained in the Employee Handbook.
• Responsible for all aspects of customer service for specific territories including:
• Maintenance of remote consigned inventories
• Act as primary contact for both customers and representatives
• Maintenance of pricing information for territory
• Follow up on past due accounts
• Generation of various reports and logs
• Written and oral correspondence with customers and co-workers
• Perform daily tasks which include but are not limited to:
• Entering orders into the order entry system
• Frequently check and verify inventory availability
• Proper handling of credits, returns, billing discrepancies, shipping problems, etc.
• Generation of necessary shipping and invoicing forms
• Care of all phone requests from our customers and manufacturing repsPerform all other duties as assigned.

Job Requirements

• Possess excellent verbal and written communication skills.
• Strong attention to detail.
• Ability to work under minimal supervision in a fast paced environment.
• Minimum High School Diploma or equivalent, some college preferred.
• Should have experience handling a high volume of in-bound calls and have previous order entry experience.
• Should have solid account management experience. Candidates should be team oriented, customer focused and dependable while maintaining the highest level of professionalism.
• Should also be computer literate and have strong record keeping skills.
• Minimum two years experience in a customer service position, preferably in a manufacturing organization.

PHYSICAL DEMANDS

Must be able to sit for long periods of time; it is also occasionally required to stand, walk, climb stairs and use hands/fingers to operate office equipment. Light physical effort is required (ability to move objects weighing 5-10 pounds from one area to another). Specific vision abilities required by the job include close and distant vision, depth perception and the ability to adjust focus. The noise level in the work environment is usually quiet.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.