Representative I Client Support

7505 Caremark, L.L.C.; Town of Texas (WI); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

Retirement plan

Wellness programs

Job summary

CVS Health is seeking an entry-level Client Support Representative I to assist members with inquiries across pharmacy benefits, claims, and eligibility. You will respond via phone, email, or chat with professionalism and empathy, resolving issues and escalating complex cases as needed.

Ideal candidates have 1–2 years in customer service, strong communication skills, and a detail-oriented approach, with availability in CST/EST time zones. A high school diploma is required at minimum.

Qualifications

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.
• Must live in CST/EST time zone

Responsibilities

• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.

Skills

Customer service

Communication skills

Empathy

Education

High School Diploma

Tools

CRM platforms

Call center tools

SOP documentation

Job description

Position Summary

The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Key Responsibilities

• Member-Level Support
• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.
• Collaboration & Communication
• Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in all member interactions.
• Review general team processes for accuracy and recommend updates to leadership.

Required Qualifications

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.
• Must live in CST/EST time zone

Preferred Qualifications

• Associate’s degree in Business, Healthcare Administration, or related field. Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth within client support or account management.

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.