Pharmacy Advisor - Representative-3

CVS Health Corporation; Michigan; Hybrid; USD 23,000 - 39,000; Full time

Job summary

CVS Health is hiring a Pharmacy Advisor, Representative I in Michigan to support members, prescribers and pharmacists in disease-state counseling and medication access efforts. You will handle outbound calls, refill support, and help patients navigate cost-saving options while maintaining accuracy and privacy.

Qualifications include 1 year in customer service or call center, strong communication, and proficiency with Outlook, Word and Excel.

Qualifications

• 1 year in a customer service or call center environment.
• Effective and empathetic communication style in managing inbound calls.
• Proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha numeric data entry skills with accuracy and quality.
• Intermediate math skills with attention to detail and quality.

Responsibilities

• Provides assistance and support to patients in clinical settings, helping them understand their treatment plans and addressing concerns.
• Helps coordinate patient appointments and follow-up activities.
• Maintains accurate documentation and patient records in accordance with regulatory standards.
• Enters information into electronic health records (EHRs) and ensures data confidentiality.
• Delivers excellent customer service by addressing inquiries and resolving issues.
• Communicates with physicians, nurses and medical staff to coordinate care.
• Escalates issues to management when necessary.
• Assists new employees by onboarding and training support.

Skills

Customer service

Call center experience

Communication skills

Data entry

Math skills

Education

High School diploma or equivalent GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We're building a world of health around every individual -- shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger -- helping to simplify health care one person, one family and one community at a time.

Job Summary

The role of Pharmacy Advisor, Representative I on the Pharmacy Advisor team, a specially developed, clinical program for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria. Representatives will be making outbound calls to patients (and fielding return inbound calls) in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also, as necessary, transfer a member with clinical questions to a consulting Pharmacist. In addition, the Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program, client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls, the Pharmacy Advisor Rep I will also support requests received via fax with the potential, based on business needs, of cross‑training to support other clinical services.

Primary Job Duties & Responsibilities

• Provides assistance and support to patients in clinical settings, helping them understand their treatment plans, answering their questions, and addressing any concerns they may have.
• Helps coordinate patient appointments, ensuring that they are properly scheduled and managing any necessary follow‑up appointments.
• Maintains accurate and up‑to‑date documentation and patient records, maintaining compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Enters information into electronic health records (EHRs), updating patient files, and ensuring data confidentiality.
• Makes an effort to provide excellent customer service to patients by addressing patient inquiries, resolving complaints, and ensuring that patients have a positive experience throughout their interactions with the clinical services department.
• Communicates with healthcare providers such as doctors, nurses, and other medical staff to share information, coordinate care, and assist with patient referrals.
• Escalates issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.
• Assists new employees by

Required Qualifications

• 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Basic alpha number data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.

Preferred Qualifications

• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Education

High School diploma or equivalent GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 09/09/2026

Equal Opportunity Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Work Experience / Culture

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.