Representative I Client Support

CVS Health; Austin (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Austin, TX is hiring a Client Support Representative I to deliver high-quality service to members by resolving inquiries with empathy, accuracy and efficiency. This entry-level role is ideal for individuals who want to build foundational skills in client support within healthcare, insurance or benefits.

You will respond to member inquiries via phone, email or chat, resolve pharmacy benefit and claims questions, and escalate complex cases when needed.

Qualifications

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Must live in CST/EST time zone.

Responsibilities

• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.
• Collaborate with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in all member interactions.
• Review general team processes for accuracy and recommend updates to leadership.

Skills

Customer service

Healthcare familiarity

Empathy

Time management

Education

High School Diploma

Tools

CRM platforms

Call center tools

SOP documentation

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Key Responsibilities

• Member-Level Support
• Respond to member inquiries via phone, email, or chat with professionalism and empathy.
• Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate complex cases to senior support staff as needed.
• Document all member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.
• Collaboration & Communication
• Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in all member interactions.
• Review general team processes for accuracy and recommend updates to leadership.

Required Qualifications

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with empathy and attention to detail.
• Must live in CST/EST time zone

Preferred Qualifications

• Associate’s degree in Business, Healthcare Administration, or related field. Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth within client support or account management.

Education

High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.