Representative, Front Desk

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Job summary

Resorts World Las Vegas LLC is seeking a Front Desk Representative to manage guest registration and checkout, owning the arrival and departure experience. You will handle keys, promotions, and guest play while balancing payments and resolving requests.

The role requires strong customer service, fluent English, a polished appearance, and the ability to operate in a large luxury resort setting. You’ll use Beekeeper for updates and adhere to all safety and policy standards.

Qualifications

• Minimum six months of customer service experience in a hotel or related field.
• Two years of Front Desk experience in a similar setting.
• Must be 21+ years old and eligible to work in the United States.
• Ability to obtain Nevada gaming registration.

Responsibilities

• Assist with guest registration and own the guest experience for arrival and departure.
• Control and issue keys to rooms; redeem promotions and review guest play.
• Balance payment methods at start and end of each shift and handle payments accurately.
• Resolve guest challenges and special requests promptly; coordinate with departments.
• Monitor lobby traffic and direct guests to minimize wait times.
• Ensure smooth mobile check-in and functioning check-in equipment.
• Maintain cleanliness and organization of assigned work areas; report issues.
• Adhere to Resorts World core values and department standards and stay updated via Beekeeper.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

English communication

Polished appearance

Knowledge of policies

Education

High School Diploma or equivalent

Tools

Beekeeper

Job description

Summary Statement:The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest’s experience for arrival and departure operations.Primary Job Duties: – Includes but is not limited to:Assist with guest registration and own the guest experience for arrival and departure.Control and issue keys to rooms.Redemption of promotions, issuance of comps and reviewing guest play.Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.Resolve guest challenges and special requests within a timely manner.Assist in coordination of guest requests with all applicable departments.Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.Ensure all Resorts World core values and property and department standards are implemented and applied.Obtain and maintain position-specific licensing.Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.Other duties as assigned.Qualifications: – Includes but is not limited to:Ability to work varied shifts, including nights, weekends, and holidays.Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.Ability to effectively communicate in English.Polished appearance and demeanor.Excellent customer service skills.Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.Preferred:Minimum six months of previous customer service experience in a similar or related field.Two years of previous Front Desk experience in a similar or related field.Previous experience working in a large, luxury resort setting.Minimum Education and Experience:At least 21 years of age.High School Diploma or equivalent.Certificates, Licenses, Regulations:Proof of eligibility to work in the United StatesAbility to obtain the following:Nevada gaming RegistrationAt Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.