Vice President, Korean Marketing

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 150,000 - 260,000; Full time

Job summary

Resorts World Las Vegas LLC seeks a seasoned marketing leader to cultivate relationships with premium gaming and resort guests in Las Vegas. The executive will drive both gaming and non-gaming revenues, host high-net-worth patrons, and coordinate luxury guest experiences across spa, dining, transportation, and suites.

Fluency in English and Korean is required, with a proven track record in casino marketing and team leadership.

Qualifications

• Proven ability to attract high net worth patrons to gaming and non-gaming revenue streams.
• Bilingual communication skills in English and Korean are required.
• Minimum of ten years in casino marketing with leadership experience.
• Ability to obtain US work eligibility and Nevada gaming registration.

Responsibilities

• Bring high net individuals contributing to gaming and non-gaming revenue.
• Greet patrons, maintain contact, and host during visits.
• Educate patrons on gaming and resort offerings across the property.
• Coordinate events, spa, dining, transportation, and accommodations for guests.
• Approve casino credit and manage guest folios and check-out processes.
• Represent Resorts World Las Vegas with professionalism and superior service.
• Assist convention sales and hotel operations with guest registrations.

Skills

Fluent English

Fluent Korean

Excellent communication

Leadership

Education

High school diploma or equivalent

Job description

Summary Statement:The Vice President, Far East Marketing is responsible for maintaining and developing relationships with targeted gaming and non-gaming resort patrons to generate incremental revenues. The ideal candidate should have a strong following of premium mass and high-end gaming/non-gaming resort guests, while consistently demonstrating the ability to attract new business at these levels.Primary Job Duties: Includes but is not limited to:Bring high net individuals who contribute to both gaming and non-gaming revenue.Greet patrons upon arrival and departure and maintain contact with hosted patrons during their visit.Educate and assist resort patrons on all gaming and non-gaming offerings throughout the resort.Exhibit strong telemarketing skills to fill events and drive profitable resort revenue.Manage guest complaints and discrepancies efficiently and courteously.Interact with players in person, via telephone, email, text message, and written correspondence.Represent the property as a role model of customer service and professionalism.Assist convention sales and hotel operations in registering and checking patrons in.Provide feedback and information to team and property leadership regarding guest suggestions, concerns, or issues.Participate in brainstorming and planning sessions for the Resort Relationship Marketing program.Oversee all aspects of guest visits, including booking spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establishing casino credit, and overseeing folio check-out.Safeguard the confidential nature of all departmental and company records.Approve casino credit and accept responsibility for collecting outstanding casino credit markers.Host on-site and off-site events in Las Vegas and beyond (e.g., casino tournaments, Raiders & Golden Knights suite, Nascar, golf tournaments).Use personal devices for job-related tasks and review of company documents.Perform other duties as assigned.Qualifications: Includes but is not limited to:Fluent in English and Korean.Capable of working as part of a team to foster guest loyalty, increase visitation frequency, and grow incremental gaming/non-gaming revenue.Possess excellent communication skills, tact, judgment, high moral integrity, and a strong work ethic.Ability to perform multiple tasks simultaneously and meet/exceed revenue generation expectations and goals.Ability to work varied shifts, including nights, weekends, and holidays.Effective communication skills in English, with a polished appearance and demeanor.Excellent customer service skills.Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.Preferred:Strong existing following of mass premium and high-end patrons.Previous experience working in a large, luxury resort setting.Resort Marketing or premium customer hosting experience.Minimum Education and Experience:At least 21 years of age.High school diploma or equivalent.Minimum of ten years of experience in casino marketing.Minimum of three years of leadership/management experience in a related field.Certificates, Licenses, Regulations:Proof of eligibility to work in the United States.Ability to obtain the following:Nevada Gaming RegistrationAt Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.