Representative, Enrollment I - Part time

BlueCross BlueShield of South Carolina; United States; Remote; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a detail-oriented individual for a part-time Work from Home position. This role involves managing membership and enrollment tasks, ensuring accurate processing of applications, and maintaining electronic files. The ideal candidate will possess strong customer service skills and proficiency in Microsoft Office. With flexible hours and a supportive work environment, this opportunity is perfect for those looking to balance work and personal commitments while contributing to a vital healthcare service.

Benefits

Retirement plan with company match

Health, vision, and life insurance

Paid leave and holidays

On-site amenities and wellness programs

Tuition assistance

Recognition programs

Qualifications

• High School Diploma or equivalent required.
• One year of customer service or administrative support experience preferred.

Responsibilities

• Process subscriber and member enrollment applications.
• Update electronic enrollment files and resolve errors.
• Respond to customer inquiries and resolve issues.

Skills

Knowledge of membership systems

Proficiency in Word

Proficiency in Excel

Customer service skills

Effective communication

Basic math

Analytical thinking

Discretion with sensitive information

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Access

Database software

Job description

Summary

Responsible for daily workflow activities including membership/enrollment tasks such as processing applications for new enrollments, terminations/cancellations, changes, renewals, and database updates.

Description

Logistics: This is a part-time Work from Home position based in Richland County, SC. It offers flexible hours/days and pays a piece rate per completed work.

What You Will Do:

• Log and process subscriber and member enrollment applications, including new enrollments, cancellations, changes, and renewals.
• Update electronic enrollment files and resolve errors from membership transaction reports.
• Coordinate with operational areas to ensure correct group structure, status, benefits, and billing; may prepare and distribute contracts, benefit books, and ID cards.
• Respond to customer inquiries and resolve issues by contacting plan administrators and internal/external customers.
• Participate in special projects related to enrollment, billing, and reconciliation processes.

Qualifications:

Education: High School Diploma or equivalent.

Skills and Abilities: Knowledge of membership systems, proficiency in Word and Excel, good judgment, customer service skills, effective communication, basic math, analytical thinking, and discretion with sensitive information.

Software/Tools: Microsoft Office; preferred knowledge of Microsoft Access and database software.

Preferred Qualifications:

• Specialized training in office technology or secretarial science.
• One year of customer service or administrative support experience.
• Knowledge of database software, support systems, ID card preparation, insurance regulations, and benefit structures.

Work Environment:

Typical office setting with some travel and physical movement of materials.

Benefits:

• Retirement plan with company match
• Health, vision, and life insurance
• Paid leave and holidays
• On-site amenities and wellness programs
• Tuition assistance and recognition programs

Next Steps:

Application review, potential interviews, and qualification verification. Candidates demonstrating preferred qualifications will be prioritized.

EEO Statement:

BlueCross BlueShield of South Carolina is an Equal Opportunity Employer, participating in E-Verify and committed to nondiscrimination and reasonable accommodations for disabilities and other protected statuses.