Representative, Digital Operations

Caleres; Clayton (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Caleres is seeking an eCommerce/Dropship Operations support role based in Clayton, MO. You will set up and maintain operations for own.com sites and external accounts, ensuring accurate product data, pricing, and digital assets in upstream systems.

Responsibilities include monitoring pricing, conducting web audits, and producing weekly inventory and pricing reports for Sales. You will collaborate with cross-functional teams to resolve order issues and support CORPIs as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• 0-2 years retail sales or wholesale experience.
• Excellent verbal communication and presentation experience.
• Ability to prioritize tasks and work in a fast pace environment.
• Strong partnering skills; problem solving and analytical skills.
• High attention to detail.
• Microsoft Office Products.
• SAP and/or BI Experience a Plus.

Responsibilities

• Responsible for operational set-ups for eCommerce/Dropship business such as our own.com sites and external accounts.
• Monitor pricing, product attributes, and digital assets for accuracy and compliance with brand standards on own.com sites and external accounts.
• Work with Digital Lifecycle Management Team to ensure all product attributes, digital assets, and copy are correct in upstream systems.
• Monitor and assist Sales with pricing and price holds for drop ship accounts. Clear pricing issues as they arise in a timely manner.
• Conduct web audits to ensure styles go live online when available in our Distribution Centers.
• Provide weekly reports to Sales pertaining to inventory, market pricing, and site audits through excel/BI platforms.
• Assist on eCommerce/Dropship CORPIs as applicable
• If supporting Digital Marketplaces - Facilitate immediate resolution of any order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.

Skills

Communication

Prioritization

Problem solving

Attention to detail

Microsoft Office

Education

Bachelor's degree

Tools

Excel

SAP

BI

Job description

What We Do - Accountabilities

• Assures the operational support of existing accounts to achieve sales and profitability goals
• Assures exceptional service to existing accounts.
• Assures open lines of communication between order management, the retailer and the brand.
• Assures effective partnering with cross functional teams such as Sales, Digital Lifecycle Management, Costing, Demand Planning and Sales Planning for sales forecasts

Essential Functions

• Responsible for operational set-ups for eCommerce/Dropship business such as our own.com sites and external accounts.
• Monitor pricing, product attributes, and digital assets for accuracy and compliance with brand standards on own.com sites and external accounts.
• Work with Digital Lifecycle Management Team to ensure all product attributes, digital assets, and copy are correct in upstream systems.
• Monitor and assist Sales with pricing and price holds for drop ship accounts. Clear pricing issues as they arise in a timely manner.
• Conduct web audits to ensure styles go live online when available in our Distribution Centers.
• Provide weekly reports to Sales pertaining to inventory, market pricing, and site audits through excel/BI platforms.
• Assist on eCommerce/Dropship CORPIs as applicable
• If supporting Digital Marketplaces - Facilitate immediate resolution of any order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.

Preferred Qualifications & Education

• Bachelor's degree, or equivalent combination of education and work experience
• Minimum of 0-2 years retail sales or wholesale experience
• Excellent verbal communication and presentation experience
• Ability to prioritize tasks and work in a fast pace environment
• Strong partnering skills; problem solving and analytical skills
• High attention to detail
• Microsoft Office Products
• SAP and/or BI Experience a Plus

Physical Requirements and/or Environment

• Office/ Cube