Representative, Customer Service Operations

Cardinal Health; Trenton (NJ); À distance; USD 22 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability cover

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Résumé du poste

Cardinal Health seeks a customer care specialist for its country-wide remote team. You will handle patient questions, resolve issues, and maintain documentation with HIPAA compliance. The role emphasizes one-call resolution and patient retention across multiple divisions, with a standard bilingual English/Spanish requirement.

The position offers an hourly pay range and requires strong customer service and data-entry skills, with rotation as needed to cover business demands.

Qualifications

• High School Diploma or GED preferred.
• 1-3 years of experience preferred.
• Must be proficient in both English and Spanish.
• Customer service experience in a call center environment desirable.
• Basic knowledge of, or ability to learn customer service specialization.

Responsabilités

• Handles client/patient questions, complaints, requests or inquiries with courtesy and professionalism, aiming for one-call resolution and patient retention.
• Maintains knowledge of all company products & services to work in one or more divisions.
• Logs into systems as appropriate to skill set and/task assigned.
• Completes C/S documentation within 24 hours of service delivery, per guidelines.
• Provides patients with accurate, timely solutions to complaints/concerns about orders, devices, usage, and prescriptions.
• Ensures accurate changes and data entry of patient records in information systems.

Connaissances

Bilingual (English & Spanish)

Customer service in call center

Basic math and business calculations

MS Office proficiency

Formation

High School Diploma or GED

Outils

CRM software

Description du poste

Country-wide Remote

US-Nationwide-FIELD

Full time

Shift: Monday-Friday 8:30AM to 5:00PM EST & Rotating Saturdays 10AM-2PM EST (as frequent as business needs dictate)

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

This position is a customer care specialist on the customer service team

Responsibilities

• Handles client/patient questions, complaints, requests or inquiries with the highest degree of courtesy & professionalism, with the goal of one-call resolution & patient retention.
• Maintains a working knowledge of all company products & services, as may be required to work in one or more divisions or skill sets.
• Logs into systems as appropriate to skill set and/or task(s) assigned.
• Completes C/S documentation within 24 hours of service delivery, as required. Ensures that all required documentation is completed in accordance with company guidelines.
• Offers solutions for more effective & higher quality customer service.
• Responds to telephone inquiries (inbound/outbound calls): ascertains patient needs; responds appropriately & with urgency to patient requests, questions, complaints & concerns.
• Provides patients with accurate, timely, and satisfactory solutions to potential & arising complaints & concerns about their orders, devices, usage, and physician-ordered prescription(s).
• Overcomes objections & effectively resolves customer concerns with the goal of retaining patient accounts. Offers alternative solutions as appropriate.
• Ensures accurate changes and data entry of patient records in information systems, including service issues.
• Updates patient files for known changes to patient records.
• Ensures appropriate representation of ADS by demonstrating the greatest degree of professionalism & conduct.
• Is responsive to ongoing feedback & training from management.
• Assists other departments with patient processing or other patient issues as needed.
• Adheres to all policies and procedures related to providing consistent, superior customer/patient care.
• Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
• Is reliable, engaged, and provides feedback to improve processes and policies.
• Attends all department, team, and company meetings as required. May perform any additional responsibilities or special projects as required.
• Duties and responsibilities may be subject to change based upon the needs of the department.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred
• 1-3 years of experience, preferred
• Must be proficient in both English and Spanish languages
• Customer service experience in a call center environment is desirable
• Basic knowledge of, or ability to learn customer service specialization
• Demonstrated success in meeting goals and objectives
• Proficiency in basic math and business calculations
• Working knowledge of computer/data entry with the ability to learn new systems
• Basic level of MS Office proficiency

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisors or senior peers on complex and unusual problems

Anticipated hourly range: $15.75 per hour -$18.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPa y
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 10/23/26

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.