Representative, Customer Service L1

Asm-Industries; Upper Leacock Township (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

Asm-Industries is seeking a Customer Service / Order Entry professional to enter orders into ERP, interact with customers, and provide information about accounts, products, and services.

You will handle complaints, answer questions, process orders, and coordinate with other departments to ensure accurate records and excellent service.

Qualifications

• High School diploma required.
• 1-3 years of experience preferred.

Responsibilities

• Takes care of and settles customer complaints, special orders, or returns via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Talks with customers by phone or in person to ensure the best service possible.
• Interviews customers to obtain information and explain available services.
• Investigates and corrects errors, following customer and company records.
• Adjusts complaints concerning billing or services rendered.
• Refers complaints of product or service failure to appropriate departments for investigation.
• Coordinates customers' service needs with other departments as required to ensure customer service.

Education

High School diploma

Tools

Financial Software

Internet/e-mail

Spreadsheet Software

Word Processing Software

Job description

Description

OVERALL PURPOSE OF THE JOB

Enters orders into ERP sales orders. Interacts with customers; provides information in response to inquiries about accounts, products, and services.

ESSENTIAL FUNCTIONS

• Takes care of and settles customer complaints, special orders, or returns via phone or mail
• Answers customers' questions regarding product or service and operation or maintenance
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
• Talks with customers by phone or in person to ensure the best service possible
• Interviews customers to obtain information and explain available services
• Investigates and corrects errors, following customer and company records
• Adjusts complaints concerning billing or services rendered
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure customer service

OTHER DUTIES

• Performs all other duties as required

Requirements

QUALIFICATIONS

EDUCATION/EXPERIENCE AND/OR TRAINING

• High School diploma required
• 1-3 years of experience preferred

PROBLEM-SOLVING SKILLS

• Identify problems, inform others, and provide information to assist with solving the problem

VERBAL COMMUNICATION SKILLS

• Use verbal skills to communicate with co-workers or customers and/or vendors

WRITTEN COMMUNICATION SKILLS

• Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form

MATH SKILLS

• Addition, subtraction, multiplication, division, percentages, ratios

COMPUTER SKILLS

• Financial Software
• Internet/e-mail
• Spreadsheet Software
• Word Processing Software

TOOLS AND EQUIPMENT

• General Office Equipment

MENTAL DEMANDS typically required

• High level record keeping
• Organize and prioritize
• Respond to angry/upset individuals
• Read, comprehend and follow instructions/work orders

PHYSICAL DEMANDS (typically required to perform the essential functions of the job)

• CONSTANTLY INCURRED (more than 75% time on job)
• Ability to sit
• Ability to communicate orally
• Ability to hear conversation

WORKING CONDITIONS (typically required)

• CONSTANTLY INCURRED (more than 75% time on job)
• Requires work in a typical office setting
• OCCASIONALLY INCURRED (up to 25% time on job)
• Work a shift between 8-12 hours

PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job)

• This position typically does not require the use of personal protective equipment.