Representative, Customer Operations

RXO Inc.; Chicago (IL); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Paid time off includes holidays and 2+

401(k) with company match

Health and other insurance benefits

Job summary

RXO Inc. is seeking a Representative, Customer Operations to maintain reports, track shipments, and resolve issues, ensuring customers have a positive experience.

You will support Sales with key accounts, enter loads, confirm shipment status, schedule pickups, and monitor shipments from start to finish, providing timely updates to customers and the Sales Manager. Strong communication and detail orientation are essential.

Qualifications

• Excellent verbal and written communication skills.
• Self-motivated work style with the capacity to work with minimal supervision.
• Ability to work in a fast-paced environment.
• 1 year of sales or customer service experience.
• 1 year of related experience and/or training in transportation.
• Strong attention to detail and follow-up skills.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about the status of shipments.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track the status of shipments from inception to delivery and communicate with the customer.
• Handle issues on shipments and share updates with the customer.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting.
• Communicate all shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize the daily workload and monitor report cards.

Skills

Communication skills

Self-motivated

Fast-paced environment

Tools

Transportation Management System (TMS)

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $22.60-$24.04 hourly. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As the Representative, Customer Operations, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.

What your day-to-day will look like:

• Support Sales with managing the branch's key accounts
• Enter loads and confirm notes about the status of shipments
• Schedule pickup and delivery appointments with warehouses and customers
• Track the status of shipments from inception to delivery, and communicate with the customer on the status of the shipments
• Handle any issues that arise on shipments and share information and updates with the customer
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and complete
• Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
• Prioritize the daily workload and focus of your accounts, including load entry, tracking and reporting
• Monitor report cards

What you'll need to excel:

At a minimum, you'll need:

• Excellent verbal and written communication skills
• Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
• The ability to work in a fast-paced environment

It'd be great if you also have:

• 1 year of sales or customer service experience
• 1 year of related experience and/or training, and a general understanding of the transportation industry
• Solid attention to detail and follow-up skills with experience identifying and resolving problems

In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background is, the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay

• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

• 401(k) retirement plan with up to 5% company match

• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

• Employee Assistance Program (EAP)

• Tuition reimbursement, adoption assistance

• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.