Representative- Cust Svc / 2nd shift

Luxottica; Kent (WA); On-site; USD 26,174 - 37,195; Full time

Job summary

EssilorLuxottica in Kent, WA is seeking a Customer Service Representative (Order Clerk) to build and maintain customer and vendor relationships. You will manage requests for quotations, stock orders, returns and purchase orders, and coordinate with other departments to provide superior service.

You will use a PC to access customer data, stock status, and order details, while ensuring accurate entry and documentation.

Qualifications

• High school diploma, GED or equivalent experience
• 1+ year(s) of experience in customer service, hospitality or call center environment
• Excellent telephone etiquette and ability to maintain composure with difficult customers
• Strong verbal and written communication skills
• Good organizational skills, attention to detail and numerical accuracy
• Basic PC skills including MS Office; Word and Excel
• Ability to lift/move up to 40 pounds

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations from customers and labs
• Build rapport with customers and provide the best possible service
• Handle returns of lenses, frames, and accessories and generate documentation for product return
• Assist in assembling and packaging for monthly auto-kit mailings and manage customer lists
• Use a PC to retrieve customer and stock information and update orders
• Coordinate with vendors on orders, status, and delivery information
• Troubleshoot problems and communicate company policies and promotions
• Distribute mail and back up department computer tasks as assigned
• Cross-train and learn other duties within the department
• Maintain a neat, organized work area and comply with attendance and safety rules

Skills

Telephone etiquette

Verbal communication

Written communication

Organizational skills

MS Office

Physical strength

Education

High school diploma or GED

Tools

MS Office

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.

MAJOR DUTIES AND RESPONSIBILITIES

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer’s return policy. Generate proper documentation for product return.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.
• Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
• Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
• Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
• Maintain work area in a neat, clean, and organized condition.
• Understand and follow all company and manufacturer’s policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
• Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
• Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
• Perform other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma, GED or equivalent experience
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
• Strong verbal and written communication skills
• Good organizational skills, orientation to detail and numerical accuracy
• Basic PC skills including MS Office; Word and Excel
• Ability to lift/move up to 40 pounds

Pay Range:19.63 -27.18

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.