Customer Service Representative

Luxottica; Mansfield (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

EssilorLuxottica Group is seeking a full-time Customer Service representative in Mansfield, Ohio. You will provide professional services, respond to inquiries, and ensure accurate data entry. Ideal candidates will have 3 to 5 years of experience, strong analytical abilities, and familiarity with Microsoft Office and Gmail.

The position offers a competitive salary and benefits package, including healthcare and retirement savings. We are an Equal Opportunity Employer committed to diversity.

Qualifications

• 3 to 5 years of experience in a similar position.
• Ability to work in a dynamic environment with minimal supervision.
• Experience in optics: an asset.

Responsibilities

• Respond to customer phone calls, emails, chats.
• Perform computer entry as required for orders.
• Communicate changes to customer orders.

Skills

Analytical skills

Problem-solving skills

Multitasking

Team player

Fluent English

Education

High school diploma

Tools

Microsoft Office

Gmail

Job description

Requisition ID:930603 Store #:E01298 Ops - Customer Svc - Admin MansF
Position:Full-Time
Total Rewards:Benefits/Incentive Information

General Function

You will be responsible for providing professional services to our internal and external clients by responding to their telephone inquiries, processing client orders, and ensuring that all data is entered accurately.

Main Functions

• Respond to customer phone calls, emails, chats
• Perform computer entry as required, orders that may come from phone calls, faxes, emails or other sources;
• To provide technical information about our products and answer questions regarding the use of the electronic (web) ordering systems;
• Communicate with the customer to inform them of any changes to their order or additional delays, to obtain missing information or frames to follow, and to inform them of promotions and sales programs;
• Manage daily service level reports;

Qualifications

• High school diploma;
• 3 to 5 years of experience in a similar position;
• Good analytical and problem-solving skills;
• Ability to work in a dynamic environment with minimal supervision;
• Knowledge of Microsoft Office and Gmail family software;
• Ability to multitask;
• Team player and ability to interact with various departments;
• Experience in optics: an asset
• Fluent English

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.