Representative- Cust Svc / 2nd shift

Walman; Kent (WA); On-site; USD 27,042 - 37,443; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/Commission

Job summary

Walman Optical in Kent, WA is seeking a Customer Service Representative (Order Clerk) to build relationships with customers and labs, process quotations, orders, returns, and coordinate with other departments to deliver excellent service.

You will work with vendors, manage order updates, and ensure accurate documentation while adhering to HIPAA and company policies. The role requires a high school diploma and at least 1 year in customer service; on-site work in Kent, WA, with competitive pay.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ year(s) of experience in customer service, hospitality or call center.
• Excellent telephone etiquette and ability to remain composed with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Basic PC skills including MS Office, Word and Excel.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to vendors. Generate proper documentation for product return.
• Assist in assembly, packaging, premium inclusion and marking of frames for monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in auto‑ship mailings.
• Use a PC to retrieve customer information, stock status, and make changes to orders. Ensure that the correct codes are used and that product information is organized and filed correctly.
• Work closely with vendors when placing orders, retrieving order status, and following up on customer quotations and delivery information.
• Troubleshoot problems or questions from co‑workers and customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic manner.
• Sort and deliver mail to inter‑department personnel on a rotating basis. Perform mid‑day department computer backup and end‑of‑day close‑out daily.
• Be self‑motivated to cross‑train and learn other duties and responsibilities.
• Maintain a clean, organized work area.
• Follow all company and manufacturer policies, attendance and safety rules. Maintain confidentiality of proprietary and HIPAA protected information.
• Assist others as necessary to keep work current, meet deadlines, and maintain workload balance.
• Provide training, work direction, and technical guidance for less experienced coworkers.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Organizational skills

MS Office

Excel

Data entry

Education

High school diploma or GED

Tools

MS Office

Word

Excel

Job description

Requisition I: 935336 Store #: WM0084 Optical Order Entry KENT

Position: Full-Time

Total Rewards: Benefits/Incentive Information

Walman Optical has served thousands of independent eye care professionals since 1915. As part of EssilorLuxottica, we support the vision care industry worldwide.

Job Description

General Function

The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and for managing requests for quotations, stock orders, returns, purchase orders, and coordinating with other departments to provide the best possible service to the customer.

Major Duties And Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to vendors. Generate proper documentation for product return.
• Assist in assembly, packaging, premium inclusion and marking of frames for monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in auto‑ship mailings.
• Use a PC to retrieve customer information, stock status, and make changes to orders. Ensure that the correct codes are used and that product information is organized and filed correctly.
• Work closely with vendors when placing orders, retrieving order status, and following up on customer quotations and delivery information.
• Troubleshoot problems or questions from co‑workers and customers.
• Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic manner.
• Sort and deliver mail to inter‑department personnel on a rotating basis. Perform mid‑day department computer backup and end‑of‑day close‑out daily.
• Be self‑motivated to cross‑train and learn other duties and responsibilities.
• Maintain a clean, organized work area.
• Follow all company and manufacturer policies, attendance and safety rules. Maintain confidentiality of proprietary and HIPAA protected information.
• Assist others as necessary to keep work current, meet deadlines, and maintain workload balance.
• Provide training, work direction, and technical guidance for less experienced coworkers.
• Perform other duties as assigned.

Basic Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year(s) of experience in customer service, hospitality or call center.
• Excellent telephone etiquette and ability to remain composed with difficult customers.
• Strong verbal and written communication skills.
• Good organizational skills and attention to detail.
• Basic PC skills including MS Office, Word and Excel.
• Ability to lift and move up to 40 pounds.

Pay Range: $19.63 – $27.18 per hour.

This posting is for an existing vacancy. Employee pay is determined by geography, experience, qualifications and local wage requirements. An optional bonus or commission may be offered. Benefits may include health care, retirement savings, paid time off and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other protected class. Native Americans in the US receive preference in accordance with Tribal Law.