Representative - Credit & Collections

Avangrid; City of Rochester (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in sustainable energy is seeking a dedicated Representative for Credit & Collections. This role involves performing collection activities, ensuring compliance with regulations, and collaborating with collection agencies. You will be responsible for managing reporting, handling discrepancies, and supporting medical renewals. Join a forward-thinking company that values diversity and provides opportunities for growth in a dynamic environment. If you have strong communication and analytical skills and are eager to contribute to a clean energy future, this position is perfect for you.

Qualifications

• Associates Degree with 3 years experience or High School with 5 years experience required.
• Strong communication, analytical, and organizational skills are essential.

Responsibilities

• Perform collection activities and ensure compliance with regulatory guidelines.
• Manage collection agency reporting and respond to customer inquiries.

Skills

Strong communication skills

Effective problem-solving skills

Organizational skills

Strong analytical ability

Multi-tasking ability

PC skills (MS Office Suite)

Education

Associates Degree

High School/GED

Job description

Representative - Credit & Collections

Apply locations: United States Of America, New York, Rochester

Posted on: 3 Days Ago

Time left to apply: End Date: January 30, 2025 (10 days left to apply)

Job Requisition ID: R-13475

Minimum Qualifications:

Associates Degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.

Skills/Abilities:

• Strong communication skills.
• Effective problem-solving and organizational skills.
• Strong analytical ability.
• Able to multi-task.
• PC skills, including MS Office Suite.

Job Summary:

Performs collection activities within the department and with outside Collection Agencies to ensure prompt, courteous, and proper collections in adherence with Regulatory Guidelines and State Law.

Work closely with various Collection Agencies to ensure accurate reporting of our write-off accounts.

Responsible for Collection Agency Reporting, Fraud Reporting, reviewing deceased accounts, settled accounts, and fraud reporting; manage the collection agency inbox; respond to internal and external customers via e-mail. Report payments posted to Treasury promptly; handle discrepancies with bank errors between the Collection Agencies and Treasury.

Support with medicals and medical renewals.

Major Roles and Responsibilities:

1. Collection Agency Reporting – Ensure compliance with HEFPA. (40%)
2. Prompt response to internal and external e-mails regarding collection agency reporting on accounts that are written off. (25%)
3. Liaison between the collection agency and customer to ensure proper reporting to the agency (15%)
4. Processing payment and commissions (10%)
5. Complete daily work assignments in credit and collections (5%)
6. Storm Role (5%)

The salary range for this position is dependent on experience level from $19 per hour to $29 per hour.

Competency Requirements:

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below. For details of the competencies and the different levels, refer to the Iberdrola Competency model below.

1. Delivering for the Business:

• Global view of the Business – COMPETENT
• Achieving Results and Continuous Improvements - COMPETENT
• Initiative – COMPETENT
• Innovation & Creativity - COMPETENT

2. Global Relationships:

• Flexibility & Globalization - COMPETENT
• Customer Focus - ADVANCED
• Communicating & Influencing – EXPERT
• Team Work - COMPETENT

3. Managing People:

• Team Management – COMPETENT
• Developing Others - INITIAL

Mobility Information:

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

AVANGRID’s employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [e-mail].

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRID Network and Corporate functions. This does not include those that will work for Avangrid Renewables.

Job Posting End Date: January 30, 2025

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future. Headquartered in Orange, CT, Avangrid has a footprint in 24 states with $41 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, as well as Renewables which is the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 8,000 employees, Avangrid has built a culture that blends diversity, equity, and inclusion guided by the company’s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital for four consecutive years.