Representative Client Service II- Admin | North Oncology | Full-Time| Days

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health Jacksonville is seeking a patient services representative to support the clinic by scheduling appointments, registering patients, and handling demographic and financial information for billing and insurance.

The role acts as a liaison between patients, nurses, and physicians, answers calls, and processes referrals. Successful candidates have strong data entry skills, attention to detail, and excellent communication in English.

Qualifications

• High School Diploma or GED.
• Two years of experience in a clinical office with front desk and insurance experience.
• Knowledge of insurance plans and guidelines.
• Ability to obtain authorizations and pre-certifications.
• Excellent verbal and written communications in English.
• Basic arithmetic skills for cashiering.
• Data entry experience.
• Ability to prioritize tasks and organize workflow.
• Handle stressful situations professionally.
• Conflict resolution skills.

Responsibilities

• Schedule patient appointments.
• Interview patients to obtain demographic and financial information.
• Register patients and perform registration functions.
• Obtain signatures and documentation for billing and insurance purposes.
• Order laboratory tests and other tests via the computer system.
• Perform end-of-day disposition and gather statistics.
• Announce patient arrivals and answer department calls.
• Serve as liaison between patients, nurses, physicians, and others.
• Process referral requests and obtain referral/authorization numbers when needed.

Skills

Insurance knowledge

Authorizations

Decision making

Detail oriented

English communication

Cashiering arithmetic

Data entry

Task prioritization

Stress management

Conflict resolution

Education

High School Diploma or GED

ICD-9 and CPT coding preferred

Job description

Overview

Reports directly to the designated immediate manager for the specific practice or outpatient department. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Registers patients and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Orders laboratory tests and other tests via the computer system at the direction of the physicians. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.

Qualifications

Age of Patients Served:
All Age Groups.

Required Education:
High School Diploma or GED.

Necessary Skills:

• 1. Knowledge of insurance plans and guidelines.
• 2. Ability to obtain authorizations and pre-certifications from insurance plans.
• 3. Requires excellent decision making skills and initiative.
• 4. Must be very detailed oriented.
• 5. Possess excellent verbal and written communications skills in the English language.
• 6. Basic arithmetic skills are necessary for cashiering.
• 7. Data entry experience required.
• 8. Ability to prioritize tasks and organize workflow.
• 9. Must be able to handle stressful situations in a professional customer service related manner.
• 10. Skilled in conflict resolution.

Preferred Licensure/Certifications:

• - ICD-9 and CPT coding preferred.
• - Completion of a standard terminology course would be helpful, but not required.

Required Experience:
Minimum of two (2) years experience in a clinical office setting with extensive patient registration, front desk, and insurance experience and knowledge.

Preferred Experience:
Two to four (2-4) years clerical/customer service experience preferred, ideally in a health care related industry. One year (1) experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.