Representative, Broker Compensation

Unum; Chattanooga (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, Vision, Dental

Short & Long-Term Disability

Generous PTO

401(k) with company contribution

Tuition reimbursement

Job summary

Unum in Chattanooga, TN seeks an entry-level service professional to handle broker compensation tasks and provide high-quality service to brokers and partners. This role focuses on regulatory compliance, commission inquiries, and strong relationship management across Unum’s product lines.

You will coordinate communications, educate stakeholders, and collaborate with cross-functional teams to ensure timely and accurate broker service.

Qualifications

• Bachelor's degree preferred or equivalent, relevant experience.
• Customer service professional with experience required.
• Strong understanding of the marketplace, value of brokers, and challenges of plan administrators.
• Proven success in creative problem solving and consultative partnership.
• Ability to make effective decisions with minimal support.
• Develop and strengthen relationships with brokers and internal partners.
• Operate in a fast-paced service environment with urgency.
• Excellent written and verbal communication across audiences.

Responsibilities

• Educate on regulatory requirements and broker compensation programs across lines of business.
• Resolve broker compensation issues independently and thoroughly.
• Manage broker licensing, appointing, and contracting requirements.
• Ensure compliance with regulatory guidelines and related processes.
• Collaborate with other teams to resolve cases and prevent issues.
• Build regional office relationships with Unum sales teams.
• Communicate clearly to customers and internal partners.

Skills

Customer service

Broker knowledge

Regulatory compliance

Critical thinking

Communication skills

Education

Bachelor's degree preferred

Job description

Job Posting End Date: October 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Employee Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• *All the benefits listed above are subject to the terms of their individual Plans .

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products, services, and platforms. This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone, email, written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.

Principal Duties and Responsibilities

• Engage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business
• Responses to inquiries could include, but are not limited to, the below. Resolution will be reached independently. Researching and resolving broker compensation issues
• Broker licensing, appointing, and contracting requirements
• Regulatory and compliance guidelines
• Will partner with other business areas to reach specific case resolution and prevent future service issues.
• This individual will play a key role in owning regional or office level relationships with Unum sales teams.
• Educate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.
• Provide clear, concise, and timely communications back to your customers and/or internal partners
• Serve as a designated resource to provide the highest quality of service for select brokers as well as key internal partners
• Anticipate and deliver on the broker/customer's needs.
• Utilize critical thinking to analyze the root cause of an issue and attain full resolution.
• Help identify and drive change initiatives to improve workflows and enhance customer service.
• Provide support to the leadership team on high profile customers and escalated issues
• Collaborate towards meeting team goals that impact the success of departmental objectives
• May perform other duties as assigned, including special projects/initiatives

Job Specifications

• Bachelor's degree preferred or equivalent, relevant experience required
• Customer service professional with experience required
• Strong understanding of the marketplace, value of brokers, and challenges of plan administrators
• Proven success in demonstrating creative problem solving by being a strategic/forward thinker, as well as operating as a consultative partner.
• Ability to examine and make effective decisions with minimal support
• Develop, and strengthen relationships with brokers, field/home office partners, and plan administrators while exemplifying the highest degree of professionalism
• Operate and deliver high quality results in a fast paced and multifaceted service environment with a sense of urgency
• Strong interpersonal, conflict resolution, and reasoning skills.
• Strong written/verbal communication skills
• Interacts effectively at all levels of the organization, adjusting communications for the intended audience.
• Proven ability to work and thrive