Representative, Administration Center

American Airlines; Tulsa (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Employee assistance program

Job summary

American Airlines in Tulsa, OK is seeking a Workforce Administration professional to support Tech Ops leadership and staff. The role focuses on payroll processing, headcount reporting, and essential payroll-related duties in a busy office environment.

Responsibilities include maintaining reports, handling time coding and shifts in Workbrain, processing overtime and leaves, and ensuring efficient, confidential handling of data while assisting internal customers and visitors.

Qualifications

• High School diploma or GED equivalent.
• Prior administrative experience is preferred.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of IAM/TWU collective bargaining agreements.

Responsibilities

• Prepare and maintain various department reports, including weekly headcount reports and daily manning.
• Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
• Process overtime, field trips, and shift swaps according to the collective bargaining agreement and Workbrain.
• Process vacation changes according to leadership directions, guidelines in contracts and Workbrain.
• Provide excellent service to internal customers via phone, email, and walk-in inquiries.
• Greet and direct team members and external visitors.
• Maintain office supply inventory and initiate department supply orders.
• Submit transactions for computer and system accesses.
• Sort, track and file data and correspondence.
• Process time-sensitive requests.
• Communicate effectively with senior leadership to address operational inquiries.

Skills

IAM/TWU CBAs

Workbrain/time & attendance

Prepare reports/letters

Confidentiality

Prioritization & organization

Professionalism under time constraints

Education

High School diploma or GED

Associate’s degree or equivalent

Tools

Microsoft Office

Workbrain

Job description

Location:TUL Mtc & Engr Base (TUL-MNTC)
Cities:Tulsa - OK
Requisition ID:87930
This job will continue to be posted until at least 9/13/2026.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Workforce Administration Team within the Technical Operations Division.
• Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
• Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Prepare and maintain various department reports, including weekly headcount reports and daily manning.
• Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
• Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
• Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
• Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
• Greets and directs team members and external visitors.
• Maintains office supply inventory and initiates department supply orders when necessary.
• Submits transactions for computer and system accesses.
• Sort, track and file data and correspondence
• Process time-sensitive requests
• Efficiently and effectively communicate to high levels leadership to address operational inquires
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
• May be required to work shifts, nights, weekends and holidays
• Must be willing to travel as required for professional development

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalent
• Prior administrative experience
• Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.

Preferred Qualifications- Education & Prior Job Experience

• Minimum of 1 year experience in an office setting
• Associate’s degree or equivalent work experience

Skills, Licenses & Certifications

• Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
• Broad understanding of Workbrain or other time and attendance applications
• Ability to prepare correspondence and format reports
• Ability to maintain confidentiality with team member files, payroll data and personal information
• Ability to prioritize and organize work functions effectively
• Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Tulsa - OK
Job Level: 54
Requisition ID:87930