Representante De Servicios Al Empleado

MCS Health; San Juan (PR); On-site; USD 38,000 - 52,000; Full time

Job summary

MCS Healthcare Holdings, LLC, operating as MCS Health, is seeking an HR frontline support specialist in San Juan, PR. The role handles employee inquiries, processes routine HR transactions, and maintains confidential logs across the employee lifecycle.

You will ensure timely, compliant handling of requests and support onboarding and communications. The position requires a Bachelor’s degree in Business Administration or related field and at least 6 months in HR, customer service, or admin

Qualifications

• Bachelor’s degree in Business Administration or related field.
• At least 6 months of experience in HR, customer service or admin support.

Responsibilities

• Respond to employee inquiries regarding HR services, policies, programs, and procedures.
• Process routine lifecycle transactions (new hires, status changes, benefits updates, terminations).
• Update service request logs and document transactions accurately.
• Assist employees with navigating HR systems and self-service tools.
• Escalate complex inquiries to the appropriate HR team.
• Support onboarding/offboarding activities and employee orientation.

Skills

Customer service

Communication

Education

Bachelor’s degree in Business Administration

60–64 college credits or an associate’s degree

Job description

Responsible for providing frontline support within the Human Resources Services function by responding to employee inquiries and processing routine HR transactions throughout the employee lifecycle. Ensures transactions are completed accurately, timely, and in compliance with established policies, procedures, and service level agreements (SLAs). Maintains employee requests logs, provides general information regarding HR programs and services, and escalates complex issues to the appropriate HR functional area.

ESSENTIAL FUNCTIONS:

• Respond to employee inquiries regarding HR services, policies, programs, and procedures.
• Receive, track, and process employee service requests in accordance with established procedures and service level agreements (SLAs).
• Process routine employee lifecycle transactions, including new hires, status changes, benefits-related updates, programs, terminations, among others.
• Update service request logs and ensure all transactions are appropriately documented.
• Assist employees with navigating HR systems, portals, and standard self-service tools.
• Monitor assigned service requests and follow up with employees regarding request status.
• Verify data for completeness and accuracy before processing transactions.
• Escalate complex inquiries, exceptions, and issues to the appropriate HR team member.
• As needed, support onboarding and offboarding administrative activities, such as conducts employee orientation sessions for new hires by presenting information regarding employee benefits, company policies, procedures, leave programs, HR services, and available resources.
• Assist with HR communications and distribution of employee information materials, as needed.
• Maintain confidentiality of employee information.
• Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.
• May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s degree in Business Administration or a related field. At least six (6) months of experience in Human Resources, customer service or administrative support.

OR

Education and Experience: Sixty to sixty-four (60-64) approved college credits or an associate’s degree. At least one (1) year of experience in Human Resources, customer service or administrative support.

“Proven experience may be replaced by previously established requirements.”

Certifications / Licenses: Not required.

Other: N/A

Languages:

Spanish – Intermediate (comprehensive, writing, and verbal)

English – Intermediate (comprehensive, writing, and verbal)

We are an Equal Employment Opportunity Employer and take affirmative action to recruit Protected Veterans and Individuals with Disabilities.

MCS Healthcare Holdings, LLC. (MCS)is an Equal Employment Opportunity Employer and take affirmative action to recruit Protected Veterans and Individuals with Disabilities. MCS is a participating E-Verify employer.