Representante de atención al cliente bilingüe

Community Choice Financial Family of Brands; Tomball (TX); On-site; USD 42,981,000 - 48,602,000; Full time

Benefits offered by this job

Paid training

e-learning modules

Cross-brand training

Key Holder Program

401(k) match

Medical insurance options

Paid time off

Job summary

TitleMax in Tomball, TX is seeking a bilingual customer service representative to help community members access the financial solutions they need, especially when it matters most. You will assist with transactions such as check cashing, money transfers, and payments while delivering friendly, accurate service.

Training is provided with practical onboarding, and there are growth opportunities within the company as it expands across its eleven brands nationwide.

Qualifications

• Bilingual English/Spanish required.
• Customer service experience preferred.
• Ability to handle transactions accurately.

Responsibilities

• Build relationships with customers to drive repeat business.
• Review and process transactions accurately.
• Offer personalized financial services to fit customers' needs.
• Enter and update customer data in the POS system precisely.
• Execute daily call campaigns to generate new business.
• Assist with payments, appointments, and account management.
• Represent the store at events and perform on-site duties as needed.
• Keep store appearance clean and secure the office area.

Skills

Bilingual English/Spanish

Customer service

Cash handling

POS system

Tools

POS system

Job description

Your Opportunity

Representante de atención al cliente bilingüe

TitleMax

Tomball, TX

Su oportunidad

Como representante de atención al cliente (CSR por sus siglas en inglés), ayudará a las personas de su comunidad a acceder a las soluciones financieras que necesitan, justo cuando más lo necesita. Tendrá un papel importante en nuestro ambiente de trabajo dinámico rápido estableciendo conexiones con nuestra variada base de clientes y ayudando con transacciones como cobro de cheques, envío de dinero y pagos, mientras brinda un excelente servicio al cliente.

Muchos de nuestros ejecutivos iniciaron sus carreras en este dinámico puesto de nivel inicial, por lo que puede estar seguro de que se le ofrecerá capacitación práctica, entrenamiento y desarrollo, ya que invertimos en su éxito a largo plazo. Si está buscando una oportunidad para progresar en una empresa en crecimiento enfocada en ayudar a las personas, ¡siga leyendo!

Compensation

What We Offer

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties And Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer,