Subgerente de tienda bilingüe

Ccffamilyofbrands; Plano (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Leadership development

401(k) matching

Health insurance options

Paid time off

Job summary

TitleMax Plano, TX busca un Subgerente de tienda bilingüe para apoyar a nuestros clientes y aprender la gestión de una tienda. Trabajarás bajo el rol de ASM, atendiendo clientes, gestionando cuentas y evaluando riesgos en un entorno dinámico.

Ofrecen entrenamiento en el trabajo, posibilidad de ascenso, y un paquete de beneficios. Se espera disponibilidad para trabajar 40 horas semanales, incluido fin de semana, y dominio del español (requerido) con fluidez en inglés.

Qualifications

• Se requiere ser bilingüe español/inglés para interactuar con clientes.
• Experiencia mínima en servicio al cliente o venta minorista.
• Capacidad de supervisión o liderazgo mínimo de 3 meses.

Responsibilities

• Maximizar el éxito del cliente ofreciendo servicios financieros que se ajusten a sus necesidades.
• Evaluar el riesgo de las transacciones financieras y procesar solicitudes de préstamos/pawn, cheques y productos auxiliares.
• Realizar campañas diarias para comercializar servicios y fortalecer relaciones con clientes.

Skills

Bilingual Spanish/English

Leadership potential

Education

High school diploma or equivalent

Job description

Your Opportunity

Subgerente de tienda bilingüe

TitleMax Plano, TX

Your Opportunity

¿Habla español? ¡Tu voz tiene poder aquí! Solicite hoy y crezca con nosotros.

Su oportunidad

Como subgerente de tienda (ASM por sus siglas en inglés), ayudará a nuestros clientes con sus necesidades financieras mientras adquiere experiencia práctica en la gestión de una tienda. Desarrollará sus habilidades de liderazgo en tiempo real apoyando la gestión de cuentas, la atención al cliente y el manejo de riesgos. Es un ambiente dinámico, enfocado en las personas y con muchas oportunidades de crecimiento. Si está listo para crecer aprender el negocio y ascender rápidamente con una empresa que invierte en su futuro, acaba de encontrar su próximo paso.

What We Offer

Compensation

The hourly wage for the position is $16.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
• Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
• Performance-based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties and Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**

**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.

What We’re Looking For – Qualifications and Skills

• En este puesto, hablar español es esencial para conectar y crear confianza con nuestros clientes y la comunidad. Se requiere ser bilingüe (español/inglés).
• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.