Repossession Team Manager

Stellantis Financial Services; Dallas (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Stellantis Financial Services SFS in Dallas is seeking a Repossession Team Lead to oversee the repossession group, drive process improvements, and ensure adherence to all federal, state, and local regulations.

You will partner with Risk, Compliance and Digital teams to optimize operations, manage vendor relationships, and provide hands-on coaching while safeguarding consumer data.

Qualifications

• Minimum 2 years of auto repossession, collection, or remarketing experience.
• Minimum 2 years of team lead or supervisor experience.
• Proficiency in Microsoft Excel and Word; knowledge of FDCPA and applicable laws.
• Ability to read and write simple instructions with clarity, and perform basic math.
• Must be authorized to work in the United States; commuting distance to Dallas, TX.

Responsibilities

• Partner with Risk Management, Compliance and Digital teams to streamline operations via automation.
• Manage vendor relationships for repossession assignments with strict compliance.
• Monitor regulatory updates to ensure procedures comply with federal/state/local laws.
• Lead cross-functional initiatives for strategic planning and workflow optimization.
• Provide hands-on support, training, and resolve escalated issues.
• Create reporting systems for KPIs and workload distribution.
• Oversee full repossession lifecycle including account selection, legal compliance, and vehicle reinstatements.

Skills

Reading & writing

Math basics

Judgment & reasoning

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary

The core responsibilities of this role include overseeing the repossession team driving strategic initiatives to enhance operational efficiency and consistently evaluating process effectiveness. It requires ensuring all activities align with corporate policies and comply fully with federal and state regulations. Success in this position demands a strategic mindset, a strong focus on process improvement and a thorough understanding of the legal landscape to uphold the highest standards of compliance and ethical conduct.

Essential Duties and Responsibilities

Partner with Risk Management, Compliance and Digital teams to streamline operations through automation and ensure timely responses to audits in alignment with CFPB and other regulatory standards. Manage vendor relationships for repossession assignments enhancing efficiency while maintaining strict compliance with legal and contractual obligations. Monitor and implement regulatory updates ensuring all departmental procedures remain current and compliant with federal, state and local laws. Lead cross functional business initiatives focused on strategic planning and workflow optimization across multiple operational channels. Conduct goal setting sessions to establish clear short term targets and long term objectives that drive departmental growth and performance. Deliver hands on support and training to team members resolve escalated issues and guide daily operations to foster continuous development. Create and maintain reporting systems that provide senior leadership with insights into key performance indicators, operational trends and workload distribution. Oversee the full lifecycle of the repossession process including account selection, vendor coordination, legal compliance and handling of vehicle reinstatements and redemptions while safeguarding sensitive consumer data with strict confidentiality.

Qualifications and Competencies

Required Experience Minimum 2 years of auto Repossession Collection or Remarketing experience. Minimum 2 year Team Lead Supervisor experience. Education High school diploma or equivalent. Additional Requirements Overtime required NATravel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Dallas TX Hybrid Must demonstrate ability to read and write simple instructions correspondence and memos with clarity and accuracy Performs basic mathematical operationsincluding addition subtraction multiplication and divisionusing whole numbers fractions and decimals Applies sound judgment to follow detailed yet straightforward written or verbal instructions effectively Proficient in Microsoft Excel and Word; adheres to the Fair Debt Collection Practices Act and all relevant local state and federal collection laws.

Preferred

Preferred Demonstrates ability to read and write simple instructions correspondence and memos with clarity and accuracy Performs basic mathematical operationsincluding addition subtraction multiplication and divisionusing whole numbers fractions and decimals Applies sound judgment to follow detailed yet straightforward written or verbal instructions effectively Proficient in Microsoft Excel and Word; adheres to the Fair Debt Collection Practices Act and all relevant local state and federal collection laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position

Work Schedule

This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.