Repossession Team Lead (Hybrid)

Stellantis Financial Services US; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Stellantis Financial Services seeks a Repossession Account Lead in the Atlanta area. You will oversee strategic repossession activities, lead a team of specialists, manage vendor relationships, and ensure regulatory compliance to mitigate risk and optimize performance.

The role requires advanced knowledge of repossession procedures, skip tracing, and strong leadership abilities. Hybrid work arrangement is available, with travel as needed.

Qualifications

• Minimum two years in Auto Collection with regulatory knowledge.
• Call center experience preferred.
• High School Diploma or GED required.
• Hybrid work arrangement; reside within commutable distance to Atlanta, GA.

Responsibilities

• Qualify and assign repossession accounts (involuntary, voluntary, abandoned).
• Coordinate with repossession companies and document secured vehicles in internal systems.
• Conduct light skip tracing and follow up with agents on status.
• Monitor accounts for payments or arrangements; place holds or initiate closures.
• Manage dead-end assignments; forward to skip department for action.
• Assist in selecting repossession agents; negotiate fees; verify insurance/bond compliance.
• Ensure compliance with RTC, SCL, SSCRA and bankruptcy protections.
• Process reinstatements/redemptions; review agency invoices; support release procedures.

Skills

Strong communication

Customer service

Organizational skills

Time management

Analytical skills

Regulatory knowledge

FDCPA knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Document management systems

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

As a Repossession Account Lead, you will oversee the strategic execution of repossession activities across a portfolio of high-risk accounts. You will lead a team of specialists, manage vendor relationships, and ensure compliance with federal and state regulations. This role requires advanced knowledge of repossession procedures, skip tracing, and legal processes, as well as strong leadership and analytical skills to drive performance and mitigate risk.

Essential Duties And Responsibilities

• Qualify and assign accounts approved for repossession, including involuntary, voluntary, and abandoned units.
• Coordinate with repossession companies and document secured vehicles in internal systems, notifying relevant departments.
• Conduct light skip tracing prior to assignment and follow up regularly with agents on account status.
• Monitor accounts for payments or arrangements, placing holds or initiating closure as needed.
• Manage dead-end assignments by forwarding them to the skip department for further action.
• Assist in selecting repossession agents, negotiating fees, and verifying insurance and bond compliance.
• Ensure compliance with legal requirements including RTC, SCL, SSCRA, and bankruptcy protections.
• Process reinstatements/redemptions, review agency invoices, and support release procedures.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of Two (2) years of Auto Collection experience. Intermediate knowledge of regulations and policies regarding repossessions. Previous Call Center experience preferred.

Education

• High School Diploma and/or GED.

Skills Required

• Strong communication, interpersonal, and customer service skills with the ability to collaborate across teams.
• Excellent organizational, time management, and prioritization abilities in fast-paced environments.
• Proficient in Microsoft Office Suite and familiar with document management systems and compliance processes.
• Solid analytical and problem-solving skills with industry knowledge in captive finance, auctions, and regulatory compliance.
• Demonstrated understanding of FDCPA and relevant collection laws, with basic math proficiency for financial tasks.
• Overtime required – required on an as needed basis.
• Travel 0-10% - as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA ( Hybrid)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.