Repossession Operations Specialist (Hybrid)

Stellantis Financial Services US; Dallas (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Stellantis Financial Services US seeks a Post Repossession Administrator to support repossession processes and audit maintenance for loan and lease customers. The role emphasizes regulatory compliance, documentation integrity, and cross-functional collaboration.

The position requires 2+ years of related experience, strong MS Office skills, and meticulous record-keeping in a fast-paced environment. This hybrid role allows for remote work with in-office presence as needed.

Qualifications

• Minimum of 2 years of professional experience required; experience in collections, vendor management, repossession, remarketing, or a related call center or administrative support role is preferred.
• High School Diploma or General Educational Development (GED) equivalent required.
• Demonstrated ability to communicate effectively, manage administrative responsibilities, prioritize workload, and maintain organization in a fast-paced environment.
• High attention to detail and accuracy, proficiency in Microsoft Office Suite and internal case management systems, and strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment, knowledge of FDCPA and other relevant consumer protection laws, and the ability to interpret and apply legal and regulatory guidelines to reinstatement scenarios.
• Computer Skills To perform this job successfully, an individual should have intermediate skills in Microsoft Office including MS Word, MS Excel and MS Outlook.

Responsibilities

• Process coding account maintenance on loan and lease customer files.
• Maintain the OEM employee lease portfolio and assign accounts to repossession vendors.
• Perform post-repossession duties, including fee approvals and arranging transportation to auction.
• Conduct reviews of audit reports, including holds, declines, coding, lease terminations, and repossession report audits.
• Review repossession agency key invoices for approval.
• Maintain accurate and detailed records in internal systems while ensuring the accuracy and integrity of customer files and documentation.
• Collaborate with team members, adhere to servicing procedures and guidelines, and participate in cross-functional projects and process improvement initiatives to enhance operational efficiency.
• Perform other assigned duties, including vendor and customer contact via email and phone, stay informed of industry regulations, and maintain confidentiality of consumer personal information, including Social Security numbers and dates of birth.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

Skills

Communication

Administration

Prioritization

Organization

Regulatory awareness

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

Stellantis Financial Services US seeks a Post Repossession Administrator to support repossession processes and audit maintenance for loan and lease customers. The role emphasizes regulatory compliance, documentation integrity, and cross-functional collaboration.

The position requires 2+ years of related experience, strong MS Office skills, and meticulous record-keeping in a fast-paced environment. This hybrid role allows for remote work with in-office presence as needed.