Repossession & Assignment Specialist

PenFed Credit Union; San Antonio, Northern (TX, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

PenFed Credit Union is seeking a Repossession Assignment Specialist to work onsite at our San Antonio, TX Service Center. This role manages secured loan repossessions, contacts members for repayment options, and maintains records per policy.

Qualifications include a high school diploma, 2 years repossession/collections experience, and strong communication and negotiation skills. Weekend/evening shifts and AI familiarity are pluses.

Qualifications

• High School Diploma or GED required.
• Minimum of two (2) years’ automotive collections/repossession experience.
• Understanding of preventative, productive and remedial financial counseling.
• Minimum of one (1) year’s experience with call center collections preferred.
• Strong communication, negotiation, decision-making and written skills.
• Ability to multi-task.
• Available to work weekends, evenings and overtime periodically.
• Experience with AI preferred.
• Bilingual skills in English and Spanish are a plus.

Responsibilities

• Review Repo cases to determine next steps and maintain online records.
• Handle established repossession assignments up to pickup notices and notice of intent to sell.
• Assess delinquency causes and offer repayment options to resolve repossessions.
• Counsel and resolve routine and some advanced scenarios including settlements and IRS reporting.
• Maintain daily activity records and report to Team Lead.
• Provide productive and remedial financial counseling as needed.

Skills

Communication skills

Negotiation

Written skills

Multi-tasking

Call center experience

Bilingual EN/ES

Financial counseling

Education

High School Diploma or GED

Job description

PenFed is hiring a Repossession Assignment Specialist to work onsite at our San Antonio, Texas Service Center. The primary purpose of this position is to participate in the assignment of secured consumer loans for repossession and to perform the associated tasks through the retrieval of collateral. Contact members in an effort to resolve loans in an active repossession. All interactions and activity will be maintained in the system of record while following all related policies, procedures and regulations.

An equivalent combination of education and experience is considered.

• High School Diploma or GED required.
• Minimum of two (2) years’ of automotive collections/repossession experience is required, preferably at a financial institution.
• Understanding of preventative, productive and remedial financial counseling is required.
• Minimum of one (1) years’ experience with call center collections preferred.
• Strong communication, negotiation, decision-making and written skills.
• Ability to multi-task.
• Available to work weekends, evenings and overtime periodically.
• Experience with AI preferred.
• Bilingual skills in English and Spanish are a plus.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

Any collections or repossession related certificates recommended.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites and be on-call is not required.

Pay Transparency

Pay Transparency The anticipated starting hourly range for this role is $17.74 - $27.96This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.This position is eligible for an individual performance based annual bonus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Reviews Request for Repo cases to determine course of action to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed, actions taken, and results.
• Work an established assignment of repossession cases and tasks leading up through the pickup notices and notice of intent to sell.
• Determine reason for delinquency, while providing options and/or repayment arrangements to assist the member in resolving the repossession.
• Counsel and solve routine as well as occasional advanced scenarios such as settlements and the corresponding agreements and IRS reporting.
• Maintain records of all daily activities and reports to the Team Lead.
• Provide in depth productive and remedial financial counseling for members as needed.