Reports & Analytics Specialist

Systems Integration, Inc. (SII)

Bethesda (MD)

On-site

USD 55,000 - 85,000

Full time

4 days ago

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Job summary

Systems Integration, Inc. (SII) is seeking a Reports Analyst to support a government-contracted contact center by developing, validating, and analyzing reports, dashboards, KPI summaries, and operational metrics.

You will also contribute to invoice-support data and ad hoc reporting deliverables. You will coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders to ensure data quality, timely insights, and alignment with QASP and PWS

Qualifications

Experience in reporting, data analysis, dashboards, Excel, Power BI.
Familiarity with workforce or contact center reporting or business analysis.
Strong data quality, documentation, and communication skills.
Ability to satisfy background investigation requirements.

Responsibilities

Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports.
Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes.
Support dashboards, data validation, report automation, and management analysis.
Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders.
Support QASP and PWS reporting requirements.