Reports Analyst: KPI & Dashboards Specialist

Systems Integration, Inc.; United States; Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Systems Integration, Inc. is seeking a Reports Analyst to support a government-contracted contact center by developing, producing, validating, and analyzing reports, dashboards, KPI summaries, and operational metrics.

You will coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders to ensure data integrity, timely ad hoc deliverables, and effective reporting across multiple channels.

Qualifications

• Experience in reporting, data analysis, dashboards, Excel, and Power BI.
• Strong data quality, documentation, and communication skills.
• Familiar with Genesys, Salesforce, and workforce management tools.
• Ability to satisfy background investigation requirements.

Responsabilités

• Produce daily to annual reports and ad hoc deliverables.
• Analyze KPI performance, contact volumes, trends, and service levels.
• Support dashboards, data validation, and report automation.
• Coordinate with government stakeholders and managers on reporting needs.

Connaissances

Data analysis

Reporting

Dashboards

Excel

Power BI

Business analysis

Communication

Documentation

Workforce reporting

Contact center KPIs

Outils

Genesys

Salesforce

Workforce mgmt tools

Description du poste

Systems Integration, Inc. is seeking a Reports Analyst to support a government-contracted contact center by developing, producing, validating, and analyzing reports, dashboards, KPI summaries, and operational metrics.

You will coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders to ensure data integrity, timely ad hoc deliverables, and effective reporting across multiple channels.