Data & Insights Analyst — Reports & Dashboards

Systems Integration, Inc.; Bethesda (MD); On-site; USD 65,000 - 95,000; Full time

Job summary

Systems Integration, Inc. (SII) is a government contracting provider seeking a Reports Analyst to develop, validate, and analyze reports, dashboards, KPI summaries, and operational metrics for a government-contracted contact center.

The role emphasizes producing a wide range of reports, analyzing performance data, supporting dashboards, and coordinating with multiple stakeholders to ensure accuracy and timely delivery of reporting requirements.

Qualifications

• Experience in reporting, data analysis, dashboards, Excel, Power BI, workforce or contact center reporting, or business analysis.
• Strong data quality, documentation, and communication skills.
• Familiarity with Genesys, Salesforce, workforce management tools, and contact center KPIs preferred.
• Ability to satisfy background investigation requirements.

Responsibilities

• Produce daily, weekly, monthly, quarterly, annual, ad hoc, invoice-support, and special reports.
• Analyze KPI performance, contact volumes, trends, service levels, QA metrics, and operational outcomes.
• Support dashboards, data validation, report automation, and management analysis.
• Coordinate with the Workforce and Reporting Manager, Operations Manager, Program Manager, and government stakeholders.
• Support QASP and PWS reporting requirements.

Job description

Systems Integration, Inc. (SII) is a government contracting provider seeking a Reports Analyst to develop, validate, and analyze reports, dashboards, KPI summaries, and operational metrics for a government-contracted contact center.

The role emphasizes producing a wide range of reports, analyzing performance data, supporting dashboards, and coordinating with multiple stakeholders to ensure accuracy and timely delivery of reporting requirements.