Reports Analyst III

Focus on the Family; Colorado Springs, Northern (CO, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Norton LifeLock ID Theft Coverage

Legal Shield/ID Shield Coverage

403B Retirement Plan

Vacation Time & Vacation Payout

Sick Time

Job summary

Focus on the Family in Colorado Springs seeks a Reports Analyst III to optimize cost efficiency in Relationship Services by analyzing scheduling and reporting.

You will generate weekly schedules, balance staffing needs, and produce crucial leadership reports. This role collaborates with IT Reporting to implement new insights and improve scheduling processes.

Qualifications

• Bachelor's Degree in Computer Science, Math, or related field.
• 2-4 years of analytical/computer skills experience.
• Working knowledge of Salesforce Reports.
• Experience with Genesys Reporting Features.

Responsibilities

• Generates and distributes weekly schedules using scheduling software for Relationship Services staff.
• Balances complex factors affecting scheduling of personnel.
• Ensures quick and professional handling of scheduling issues.
• Creates reports and analysis for leadership on scheduling decisions.
• Evaluates staffing level needs and approves time-off requests.
• Monitors adherence to daily schedules by staff.
• Evaluates potential software upgrades related to reporting.
• Collaborates with IT Reporting for new reports.
• Maintains records of schedules, call/mail patterns and statistics.
• Oversees clerical staff duties related to scheduling.

Skills

Attention to detail

Organizational skills

Analytical ability

Communication

Deadlines

Independent worker

Education

Bachelor's Degree in Computer Science/Math

Tools

Salesforce

Genesys

SharePoint

Verint

Microsoft Office

Job description

Posted Tuesday, September 1, 2026 at 6:00 AM

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Reports Analyst III position exists to maximize cost efficiency in Relationship Services by analyzing and balancing complex factors related to scheduling and all facets of reporting.

• Generates and distributes weekly schedules using sophisticated scheduling software for Relationship Services staff
• Balances various complex factors affecting the scheduling of personnel
• Ensures the quick and professional handling of issues related to scheduling
• Creates informational and sensitive decision-making reports, and analysis of scheduling issues to leadership
• Evaluates and provides recommendations regarding staffing level needs
• Approves requests for time off
• Monitors Family Help Specialists' adherence to daily schedule
• Evaluates potential upgrades in software capabilities
• Collaborates with IT Reporting for requests of new reports
• Maintains records of schedules, call/mail patterns, call/mail statistics, and related information
• Monitors certain clerical staff to ensure routine activities related to scheduling are performed timely and accurately

Other Duties/Responsibilities

• Performs other duties as assigned

Working Environment/Physical Requirements

• Occasional holiday and weekend work is required

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us…”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral Conduct andStatement of Faith ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

• Bachelor's Degree in Computer Science, Math, or related field
• 2 - 4 years of prior work experience involving use of analytical and computer skills
• Working knowledge of Salesforce Reports
• Experience with Genesys Reporting Features

Skills, Abilities, and Special Talents/Gifts:

• Attention to detail and accuracy
• Excellent organizational skills
• Exceptional analytical ability and logical thought process to deal with complex problems
• Advanced computer skills including Microsoft Office, Verint Work Force Management tools, Salesforce, Genesys, and SharePoint
• Ability to communicate effectively (written and verbal)
• Ability to meet continuous deadlines
• Ability to work independently

Pay Range: $23.49 to $27.53

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

Tentative Search Timeline:

• Priority will be given to applications submitted by October 1, 2026. However, this posting will remain open until filled.
• The potential employee start date is October 12, 2026.

Posting contact email: [e-mail]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non‑Profit Ministry.