Constituent Response Specialist

Focus-On-the-Famil; Colorado Springs (CO); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Norton LifeLock ID Theft Coverage

Legal Shield/ID Shield Coverage

AFLAC

403B Retirement Plan

Vacation Time & Vacation Payout

Sick Time

Holidays

Service Awards

Community Service Days

Bookstore Discount

Fitness Center

Medical Plan

Vision Plan

Life Insurance

Disability Insurance

Flexible Spending Accounts

EAP

Tuition Reimbursement

Warehouse Membership Reimbursement

Job summary

Focus on the Family in Colorado Springs, CO is hiring a Constituent Response Specialist to handle high-volume inbound/outbound contacts across phone, email, chat, and text. You’ll process donations, subscriptions, orders, and updates with accuracy in a fast-paced hybrid environment.

The role emphasizes compassionate, professional communication, adherence to ministry guidelines, and the ability to respond in emotionally sensitive moments while upholding the organization’s values.

Qualifications

• High school diploma or GED; some college preferred but not required.
• 1+ years of customer service or related experience preferred.
• Experience with Salesforce or other CRM platforms is helpful; willingness to learn.

Responsibilities

• Handle a high volume of inbound and outbound contacts via phone, email, chat, and text.
• Process donations, resource orders, subscriptions, and account updates accurately.
• Manage constituent accounts with data entry, adjustments, and verification.
• Navigate multiple systems simultaneously while maintaining accuracy and service quality.
• Produce verbal and written responses reflecting the organization’s standards.
• Meet established contact volume and quality standards across channels.
• Respond professionally in emotionally sensitive situations per guidelines.
• Reflect the ministry’s values and communicate with warmth and care.
• Model Focus on the Family’s core ministry values in all tasks.

Skills

Technical Skills

Communication Skills

Organizational & Problem-Solving

Ministry Skills

Education

High school diploma or GED

Tools

Salesforce

Job description

Posted Tuesday, August 4, 2026 at 6:00 AM

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Constituent Response Specialist handles a high volume of inbound and outbound contacts daily across phone, email, chat, and text. Most interactions are transactional in nature: processing donations, subscriptions, resource orders, and account updates quickly and accurately. Candidates who do well here are comfortable with volume and variety, stay sharp when the queue is full, and bring a steady and professional presence to every contact.

What sets this position apart from a standard contact center role is the context: Focus on the Family serves a deeply loyal constituent base, and every interaction reflects who we are. Occasionally, constituents reach out during difficult moments in their lives, and this role requires someone who can respond with professionalism and care. When appropriate, this role may include praying with constituents or offering encouragement consistent with Focus on the Family’s values. This is not a counseling role, and specialists do not give personal advice.

Handles a high volume of inbound and outbound contacts by phone, email, chat, and text in a fast-paced production environment

Processes donations, resource orders, subscriptions, and account updates with accuracy and attention to detail

Manages constituent accounts accurately, including data entry, adjustments, and verification

Navigates multiple systems simultaneously while maintaining accuracy and service quality

Produces verbal and written responses that reflect Focus on the Family’s communication standards and quality expectations

Meets established contact volume and quality standards across all channels

Responds professionally in emotionally sensitive situations, following ministry, legal, and ethical guidelines

Shares the perspective of Focus on the Family where appropriate, using clear and caring communication that honors both the ministry and the constituent

Models Focus on the Family’s core ministry values in every task and interaction

Other Duties/Responsibilities:

Works a hybrid schedule: Monday through Wednesday in the office, Thursday and Friday from home

Occasional on-site attendance may be required for chapel, all-staff meetings, or other ministry events (typically once a month)

Performs additional duties as assigned

Working Environment/Physical Requirements:

Fast-paced, production-oriented contact center environment with frequent changes in process and priorities. This position is hybrid: Monday through Wednesday in the office, Thursday and Friday remote. Must be available for evening, weekend, holiday, or overtime shifts as needed. During busy season, additional overtime hours and scheduling blackout dates apply.

Extended periods of sitting and computer use (70%+ keying functions); ability to type at least 45 WPM

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith ; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Comfortable working in a high-volume, transaction-oriented contact center environment

Able to stay calm and respond with care when conversations become emotionally difficult

Compassionate, ministry-minded, and approachable

Knowledge/Experience:

High school diploma or GED required; some college preferred but not required

1 or more years of customer service, contact center, or related experience preferred

Experience with Salesforce or other CRM platforms helpful; willingness to learn required

Skills, Abilities, and Special Talents/Gifts:

Technical Skills: Ability to navigate multiple computer systems at the same time while maintaining accuracy. Experience with Salesforce or other CRM platforms helpful; willingness to learn required.

Communication Skills: Excellent verbal and written communication, including clear phone conversations; ability to adapt communication to diverse needs.

Organizational & Problem-Solving Skills: Strong organizational skills, attention to detail, and ability to solve problems effectively.

Ministry-Specific Skills: Ability to personalize responses with warmth, clarity, and biblical alignment; ability to pray with constituents appropriately in accordance with ministry guidelines.

Pay Range

$22.70 to $26.60 per hour

*Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redactin g or removing this information.

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 20 hours or more per week are eligible for:

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center

Employees scheduled for 30 hours or more per week are eligible for all the above and:

• Medical Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

Note:

This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

*Temporary employees are not eligible for benefits, except for:

• Sick Time
• Bookstore Discount
• Fitness Center

• Priority will be given to applications submitted by September 4, 2026 However, this posting will remain open until filled.
• The potential employee start date is September 14, 2026

Posting date:

August 4, 2026

Posting contact email:

[e-mail]

Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.