Reporting & Automation Analyst – Power BI / Tableau / ServiceNow

Iconma Portal; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Iconma Portal is seeking a Reporting & Automation Analyst to design, develop, and maintain enterprise dashboards using Power BI and Tableau in Atlanta, GA. The role focuses on ITSM reporting, KPI tracking, and operational insights to drive data‑driven decisions across IT Operations and Service Delivery teams.

Responsibilities include automating report generation, delivering executive-level reports, and collaborating with stakeholders to translate data into actionable narratives for governance

Qualifications

• 7+ years of experience in Reporting, Analytics, BI, or IT Operations Reporting.

Responsibilities

• Design, develop, and maintain enterprise dashboards using Power BI and Tableau.

Skills

Power BI

Tableau

SQL

Power Automate

Excel

ServiceNow Reporting / Analytics

Data Visualization

Data Modeling

KPI & SLA Reporting

ITIL / ITSM

Tools

Dynatrace

Splunk

Power BI Data Modeling

DAX

Job description

Our Client, an IT Services and Consultant company, is looking for a Reporting & Automation Analyst – Power BI / Tableau / ServiceNow for their Atlanta, GA location.

Responsibilities:

• Reporting & Analytics:
• Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
• Create executive-level reports, scorecards, and KPI dashboards.
• Perform trend analysis and deliver actionable business insights.
• Develop operational reporting for Incident, Problem, Change, and Service Management functions.
• Present findings and recommendations to senior leadership.
• Automation & Process Improvement:
• Automate report generation and distribution processes.
• Leverage Power Automate, SQL and scripting tools to eliminate manual efforts.
• Identify opportunities to improve operational efficiency through automation
• ITIL & ITSM Reporting
• Support and enhance reporting for:
• Incident Management
• Problem Management
• Change Management
• Availability Management
• SLA Management
• Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.
• Work closely with IT Operations and Service Delivery teams to drive continual service improvement.
• Stakeholder Management:
• Gather reporting requirements from business and technical stakeholders.
• Translate complex datasets into meaningful visualizations and business narratives.
• Support monthly, quarterly, and executive governance reviews.
• Partner with cross-functional teams to drive data‑driven decision‑making.

Requirements:

• 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.
• Minimum 5+ years of hands‑on Power BI experience.
• Minimum 3+ years of Tableau development experience.
• Experience supporting enterprise‑scale reporting environments.
• Experience working in ITSM or IT Operations environments.
• Technical Skills:
• Power BI (DAX, Power Query, Data Modeling)
• Tableau Dashboard Development
• SQL & Data Analysis
• Power Automate
• Excel Advanced Reporting
• ServiceNow Reporting & Analytics
• KPI, SLA & Operational Metrics Reporting
• Data Visualization & Storytelling
• ITIL / ITSM Expertise:
• Strong understanding of:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Service Level Management
• Continual Service Improvement (CSI)
• Experience working within ITIL‑driven organizations.
• Preferred Qualifications:
• ITIL v4 Foundation Certification (mandatory/preferred).
• Microsoft PL-300 (Power BI Data Analyst Associate).
• Tableau Certification.
• ServiceNow Reporting / Performance Analytics experience.
• Exposure to Dynatrace, Spl