Report Specialist

City of Spokane; Spokane (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

The City of Spokane is seeking a detail-oriented records clerk to write non-emergency police reports, interview citizens, and support local law enforcement with accurate documentation.

Responsibilities include processing online reports, ensuring reports are non-violent and current, handling sensitive information, and guiding the public on online reporting while maintaining strict confidentiality. A background check will be conducted.

Qualifications

• High school diploma or equivalent required or preferred.
• Six months of customer service experience with data entry.
• Typing speed of 30 words per minute (150 keystrokes) or more.
• Ability to obtain ACCESS II certification during probation.

Responsibilities

• Processes online reports based on established policies and procedures.
• Ensures reports are non-violent and not currently occurring.
• Interview callers and document information accurately in the records system.
• May testify in court regarding information from reports.

Skills

Customer service

Data entry

Interviews

Typing 30 wpm

Education

High school diploma or equivalent

Tools

Law enforcement records system

ACCESS II certification

Job description

Writes non-emergency police reports on behalf of local law enforcement agencies, which involves producing reports, interviewing citizens, and related duties.

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Duties:

• Processes online reports based on established policies and procedures.


• Ensures non-emergency nature of reports: non-violent and not currently occurring.


• Gathers sensitive or complex information - some of which may be disturbing - through interviews with callers, and accurately documents the information received in the law enforcement records system.


• May be required to testify in court regarding information obtained through interviews and reports.


• Guides customers in using online reporting; reviews and processes online reports, including follow-up calls as needed.


• Assists individuals who require interpreters.


• Answers general inquiries about incident reporting.


• Organizes and maintains accurate records and required documentation.


• Maintains strict discretion with confidential and sensitive information.


• Fully trained employees will assist in training other staff members.


• Performs related work as required.

Open-Entry Requirements:

• Education: Graduation from high school, vocational school, or equivalent.


• Experience: Six months of customer service experience where a significant portion of the work included using a computer to enter and retrieve data.


• Skill: Ability to type at the rate of 30 net words per minute (150 keystrokes).


• Equivalency: We may accept different combinations of education and experience. We welcome job seekers with relevant backgrounds to apply.

Licenses and Certifications:

• Must obtain ACCESS II (A Central Computerized Enforcement Service System) certification within the probationary period.

Pre-employment Requirements:

• All applicants are subject to a thorough police background investigation, including but not limited to criminal history, fingerprinting, and polygraph.


• To facilitate the background investigation, applicants must submit a Personal History Statement (PHS) form. Completion of this form is MANDATORY for employment consideration.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status. As a Fair Chance Employer, City of Spokane does not conduct initial background screening for non-public safety positions.