Repo Coordinator II

M&T Bank; Getzville (NY); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Getzville, NY seeks an experienced Repossession Specialist to coordinate recovery of delinquent auto and RV collateral. You will work with internal collections, external agents, attorneys, and law enforcement to secure collateral and minimize losses.

The role requires 3+ years of higher education or relevant experience, travel up to 10%, and a bachelor’s degree is preferred. Knowledge of bank systems and strong negotiation skills are valued.

Qualifications

• Combined minimum of 3 years’ higher education and/or relevant work experience.
• Ability to travel up to 10% of the time.
• Bachelor’s degree preferred; collections or repossession experience an asset.

Responsibilities

• Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
• Coordinate the repossession and transportation of collateral with external repossession agents.
• Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
• Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
• Research value of collateral to provide information to Remarketing Team to determine cost/benefit.
• Perform skip-tracing to locate collateral and contact customers to coordinate payments or surrender.
• Perform collections activities as needed.
• Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
• Participate in audits at vendor sites as requested by management.
• Adhere to compliance/operational risk controls and internal audit points.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Skills

Skip-tracing

Negotiation

Collections

Vendor coordination

Education

Bachelor’s degree

3 years higher education or relevant experience

Tools

M&T Bank systems

Job description

Overview:

Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles).

Primary Responsibilities:

• Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.


• Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.


• Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.


• Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.


• Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.


• Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.


• Perform collections activities as needed.


• Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.


• Participate in Audits at vendor sites as requested by management.


• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.


• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.


• Promote an environment that supports belonging and reflects the M&T Bank brand.


• Complete other related duties as assigned.

Scope of Responsibilities:

Works 200+ accounts per week.

Direct contact with external repossession agent vendors, attorneys and law enforcement.

This position has customer contact.

Education and Experience Required:

A combined minimum of 3 years’ higher education and/or relevant work experience.

Ability to travel up to 10% of the time.

Education and Experience Preferred:

Bachelor’s degree.

Collections or repossession experience.

Knowledge of M&T Bank systems.

Salary:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Getzville, New York, United States of America