Replacement Sales Rep - In Home Consultant

Pella; St. Louis (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

Medical insurance

Life insurance

Short-term disability

401k match

Job summary

Pella Windows & Doors in the St. Louis area seeks a Replacement Sales Representative to sell in-home residential window and door replacements, provide design options, measure on-site, and guide customers through the 10-step process.

You will manage leads supplied by the company, build relationships, and use tools like Salesforce and MS Office to quote and close orders while delivering excellence in customer service.

Qualifications

• Must have a valid driver's license and dependable transportation.
• Travel as required by the job.
• Excellent communication skills and strong ethics with solid math and organizational ability.

Responsibilities

• Sell in-home residential window and door replacement with a 10-step process including measurements and quotes.
• Manage customer relations, pursue leads, and generate repeat and referral business.
• Ensure quotes and orders follow company processes and are accurately documented.

Skills

Customer service

Communication

Sales

Math aptitude

Organization

Tools

Salesforce

MS Office

PQM

Job description

Come join the Pella team and enjoy a great work environment, competitive compensation, and an excellent benefits package!

Pella Windows and Doors serve homeowners and is the leader in quality wood window and doors that has been in the St. Louis area for over 50 years. Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing, and installing quality windows and doors for new construction, remodeling, and replacement applications. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately held company, known for its history of innovation, manufacturing outstanding products, providing quality service, and delivering on customer satisfaction.

We are seeking a Replacement Sales Representative for the greater St. Louis Metro area who will be responsible for selling in-home Pella products to homeowners. The Representative will provide design options, product selection and installation expertise to the customer, as well as value driven solutions delivering a best-in-class customer experience.

About Your Opportunity:

• This position is responsible for the sales of in-home residential window and door replacement. This involves a 10-step in-home selling process; product demonstrations, project evaluation and measuring, project estimating, closing the sale, and following the job through the system. In addition, asking for reviews and referrals assists in your continued success in the role.
• In your role, you'll be responsible for managing all practices and procedures designed to increase sales, enhance profitability, and develop very satisfied customers. While branding yourself and Pella in the marketplace, you'll be expected to generate repeat customers, referral customers, and new customers independent of Pella’s advertising and marketing efforts. Keys to success include being able to effectively handle and resolve customer objections and being able to close sales in the home.
• We supply daily leads that have contacted us about our products and are in the market for windows and doors.

Principal Duties and Responsibilities include the following, but not limited to:

• Responsible for all field activity relating to customer relations, product sales, collections and customer satisfaction for the replacement segment.
• Pursues leads, gives product demonstrations both in the home and at the Showroom, discusses product options with the customer and takes on-site measurements.
• Responsible for creating self-generated leads to supplement customer base.
• Ensure quotes and orders are accurate and follow company sales processes.
• Complete all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to efficiently complete the project.
• Comply with company policies on pricing, product offering, installation, credit and collections.
• Follows up with prospects to inform them of business changes such as product offering, pricing, or assembly options in a timely manner.
• Must be computer literate and able to use electronic software (PQM, MSOffice, Salesforce, etc.) to track, quote, sell and order products.
• Follows up with all customers to ensure that the project meets or exceeds the customers' expectations.
• Coordinates and communicates with the Project Coordinator to ensure accurate understanding of and timely resolution to customer issues.
• Participates in various departmental and interdepartmental meetings or training as required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must have a valid Driver's license and acceptable MVR record for the last 7 years. Must have dependable transportation. You must be prepared to travel as required by the job.
• Reliable and dependable with the ability to work autonomously.
• Excellent communication skills, a high standard of ethics, a strong math aptitude and strong organizational skills

Compensation:

• We offer a base salary for training pay.
• This is a W2 position that offers commission/draw with competitive commission rates designed to maximize your earnings for successful sales. There is no limit to how much you can earn. Pella offers a full benefit package including employee paid medical, life insurance and short- term disability and 401k match.

Schedule:

• Monday to Friday (Occasional Saturdays)
• Appointments start at 10am, 2pm and 6pm (Monday thru Thursday), Friday 10am & 2pm, rotating Saturdays

CONDITION OF EMPLOYMENT:

Pella Windows & Doors is committed to workforce diversity. Pella is a Tobacco-Free Work Environment. Post-offer background check and drug screen required. Pella participates in E- Verify. Pella will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

EQUAL EMPLOYMENT OPPORTUNITY:

Pella Windows & Doors provides a working environment free of discrimination and harassment. Pella Windows & Doors treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, Pella also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state law.