Repair Technician 1 - Camera Lenses

Canon; Costa Mesa (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. in Costa Mesa, CA seeks a Repair Technician 1 - Camera Lenses to perform on-site or in-house repair of imaging products, including mirrorless cameras, DSLR, lenses, and flashes. You will troubleshoot, service, and ensure repairs meet Canon standards.

The role requires HS diploma or GED and repair experience, ability to lift 15 lbs, and basic MS Office skills. You will work within a collaborative team to deliver timely service and support customers.

Qualifications

• HS diploma, GED, or equivalent experience.
• Knowledge of electromechanical equipment.
• Able to lift 15 lbs.
• Basic MS Excel, Word, PowerPoint.
• Six months repair experience in camera or optical products.
• Mechanical aptitude and use of electrical meter and hand tools.
• Collaborative team player.

Responsibilities

• Perform on-site or in-house repairs of imaging products.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose failures using established procedures.
• Prepare reports on product failure trends and serviceability issues.
• Repair equipment to Canon standards and specifications.
• Generate service revenue by repairing designated equipment.
• Maintain all technical information and Canon property.
• Communicate with supervisor and other departments regarding solutions.
• Perform high demand repair volume to support Turn Around Time goals.
• Conduct product rework/modifications/New product inspections.

Skills

Electromechanical knowledge

Customer service

Team collaboration

MS Office

Troubleshooting

Repair experience

Mechanical aptitude

Lifting 15 lbs

Education

HS diploma or GED

Tools

Electrical meter

Hand tools

Job description

About this position

Repair Technician 1 - Camera Lenses

US-CA-Costa Mesa

Job ID: 34449 Type: Full-Time # of Openings: 1 Category: Customer Service/Support

CUSA Costa Mesa

About the Role

Perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash,

Your Impact

• Perform in-house servicing, repair of company products. Perform general maintenance tasks, troubleshoot, repair DSLR Camera, Lens, and Flash system
• Provide technical support to customers on operational or maintenance aspects of system equipment
• Diagnose mechanical, hardware, software and systems failures, using established procedures
• Prepare reports for analyses of product failure trends and service ability issues
• Work on assignments that are routine in nature, but attention to detail is essential. Also, requires judgement based on established procedures and guidelines
• Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers
• Generate service revenue by repairing designated equipment
• Maintains all technical information and Canon property assigned
• Prepare reports and other data for the department to ensure accurate information and record-keeping
• Communicate with supervisor, and other departments if necessary, regarding the solution of technical and/or customer service related problem areas
• Perform high demand repair volume to support departmental goal of Turn Around Time
• Conduct product rework/modifications/ New product inspection

About You: The Skills & Expertise You Bring

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Ability to demonstrate fundamental knowledge of electromechanical equipment
• Must be able to lift min. 15lbs in camera/lens/case weight
• Basic level of MS excel, Word, Powerpoint
• Minimum of six months repair experience of camera or optical products or min. of two years of repair experience in the Electronic Field.
• Ability to demonstrate mechanical aptitude and use of electrical meter and hand tools to perform repairs
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment (i.e. office equipment). Working knowledge of computer platforms, general application software and networking environments
• Demonstrates ability to work in a collaborative work team environment.
• Demonstrates a positive internal and external work attitude
• Demonstrates good customer service skills and abilities

We are providing the anticipated salary range for this role: $17.20 - 25.49 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create an rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.