Regional Support Technician - Production Print Equipment

Canon; Eagan (MN); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon U.S.A., Inc. seeks a Regional Support Technician for Production Print Equipment in Eagan, MN. The role focuses on on-site and phone support, diagnosing highly complex hardware/firmware/workflow issues for Canon technicians and service agents.

The position requires 4–6 years of related experience, a mechanical or electronics background, and a strong ability to ensure customer satisfaction. Certifications like A+/Network+/MCSE are preferred, with opportunities for professional growth within

Qualifications

• HS Diploma, GED, or equivalent; 4–6 years related experience.
• Associate's degree in mechanical or electronics; or equivalent experience.
• Printer knowledge and testing/diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Willingness to be available 24/7 for on-site support.
• Must obtain required security/other clearances to enter customer premises.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Skills

HS Diploma/GED

Associate's degree in mechanical/elect

Printer knowledge

Customer satisfaction

Problem solving

Written and verbal communication

Initiative / self-starting

CS principles / computer science

Security clearances readiness

Technical certifications (A+, Network+

MCSE desired

Education

HS Diploma, GED, or equivalent

Associate's degree in mechanical or electronics

Tools

A+

Network+

MCSE

Job description

About this position

Regional Support Technician - Production Print Equipment
US-MN-Eagan
Job ID: 34826
Type: Full-Time
# of Openings: 1
Category: Field Service
MN - Eagan (Minneapolis)

About the Role
Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.

This role is eligible for a transportation allowance.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.